My interests include adventure traveling, history, physical fitness, arts, creativity and photography
Sofia Mogileva
San Diego
Summary
Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.
Overview
6
6
years of professional experience
Work History
Hostess/VIP Bottle Server
Tempo Cantina Bar/Night Club
06.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout the experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, and greeting guests.
- Seated patrons based on guest preferences and seating availability.
- Made sure the guests had a great and safe time.
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs, and carrying out their drink orders.
- Increased sales thorough knowledge of drink items, specials, and promotions.
Banquet Server
Twin Oaks Golf Course
01.2023 - 05.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Fine Dining Server
Texas De Brazil Steakhouse
04.2021 - 01.2023
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Increased sales by 30% throughout the years
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Rolled silverware, set up tables and polished glassware and silverware.
- Resolved guest complaints with empathy and professionalism, restoring guest satisfaction and loyalty.
Server
Romano’s Macaroni Grill Italian Restaurant
03.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Answered customers' questions, recommended items, and recorded order information.
Produce Clerk
Stater Bros
02.2019 - 03.2020
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
Education
Extension Studies Degree - Digital Marketing/Social Media Marketing
UC San Diego Extended Courses
9500 Gilman Drive La Jolla, CA 9209306-2025
High School Diploma -
La Costa Canyon High School
1 Maverick Way, Carlsbad, CA, 92009, United States06-2019
Skills
- Exceptional customer service experience
- Extroverted and a great team worker
- Effective multitasking
- Speak Fluently Russian, English and have a good knowledge of Italian
- Exceptional communication and strong interpersonal skills
- Complaint handling
- Service prioritization
- Upselling
- Reservations management
Interests
Timeline
Hostess/VIP Bottle Server
Tempo Cantina Bar/Night Club
06.2023 - Current
Banquet Server
Twin Oaks Golf Course
01.2023 - 05.2024
Fine Dining Server
Texas De Brazil Steakhouse
04.2021 - 01.2023
Server
Romano’s Macaroni Grill Italian Restaurant
03.2020 - 04.2021
Produce Clerk
Stater Bros
02.2019 - 03.2020
Extension Studies Degree - Digital Marketing/Social Media Marketing
UC San Diego Extended Courses
High School Diploma -
La Costa Canyon High School
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