Sofia Leiva

• Coordinate with IT and team to implement and maintain AI related function
• Ensure seamless integration of AI outputs into electronic health records
• Monitor AI system performance, escalate anomalies, and participate in continuous quality improvement initiatives.
• Generate reports on system usage, performance, and outcomes for quality tracking.
• Perform medical assistant role

Facilitate military readiness events for service members' medical, vision, and dental exams.

Execute basic medical assistant duties including vitals, acuity testing, and vaccine administration.

Conduct venipunctures and electrocardiograms to support comprehensive assessments.

• Review exam reports sent over from medical providers
• Ensure all medical coding is complete and accurate
• Ensure all tests have been ordered and completed, and present in the medical record
• Coordinate with medical providers as needed for clarification of reports
• Work with our in house appointment schedules to request additional appointments for the veteran as necessary
• Constant communication via phone calls and emails

• Perform scheduled in-person tours of vacant units
• Oversee 17 units and ensure full occupancy rates and financial performances
• Ensure the property is well-maintained and visually appealing
• Utilize AppFolio to process payments and handle written checks.
• Coordinate with appropriate vendors for maintenance and repairs based on nature of the issue
• Document incident by preparing detailed reports as they arise
• Address tenant concerns/disputes in a timely and professional manner, providing effective resolutions and fostering positive relationships
• Maintain accurate records and reports to ensure compliance with state regulations
• Maintain clear and consistent communication with the property management company to ensure seamless operations

• Front and back office responsibilities
• Traveled to other contracted offices within State of CA to assist with the physician’s scheduled claimants.
• Review and adjust patient’s visit notes
• Scheduled appointments for all of the scheduled appointments
• Understanding of pain management, PI, AME, QME, and QTC work comp appointments
• Assist with EMG and Musculoskeletal US tests and procedures
• Organized and prepped all files for incoming appointments
• Constant communications with patients/claimants, attorneys and other physicians
• Responsible for tracking and maintaining inventory
• Training new hire on and temps- Consisting on one on one training, shadowing, hands on training with incoming patients and EHR system. Performed walkthroughs and screen sharing training to navigate throughout the EHR system. Supervised trainee once they fully understood the tasks. Create templates and cheat sheets focusing on daily responsibilities and tasks.

• Back office responsibilities
• Roomed patient’s including taking their vitals, update medical charts, perform EKGs and occasionally assist with interpreting for non-English speaking patients
• Assisted with stress tests, nuclear stress tests and echocardiograms
• Obtained authorizations from insurance companies

• Front/Back office responsibilities
• Roomed patient’s including taking their vitals, update medical charts, perform administer pain injections
• Managed prescriptions of scheduled drugs
• Obtained authorizations from insurance companies
• Communicated and coordinated with the Pomona Hospital for procedures
• Training new hire on and temps
• Add training job details- Training new hire on and temps- Consisting on one on one training, shadowing, hands on training with incoming patients and EHR system. Hands on training on patient medical history intake, transcribing, taking vitals, administering injections, etc. Performed walkthroughs to navigate throughout the EHR system and insurance portals. Supervised trainee once they fully understood the tasks. Create templates and cheat sheets focusing on daily responsibilities and tasks.

• Performed quality checks on incoming product
• Handled incoming complaints from customers
• Maintained inventory of all products in the process of incubation
• Filed daily reports for product infestations and freight inspections
• Generate quality check reports on products
• Assisted with coordinating team events and activities
• Training experience job details: Provide training for new hired employees for the QA department. Performed walkthroughs on every protocol taken for each incoming product. Demonstrated methods on testing products such as cooking and incubating. Coordinated meetings for training purposes and walkthroughs in the building. Warehouse walkthroughs were performed once a week to retrieve samples of new incoming products.