Sofia Luna
Long Beach
Summary
Experienced hospitality and caretaker professional with a strong track record in customer service, team leadership, and operational excellence. Adept at training staff, enhancing customer experiences, and maintaining high standards in fast-paced environments. Skilled in multitasking, problem-solving, and fostering team collaboration to drive results and reduce discrepancies. Proven ability to ensure cleanliness, safety, and organization in both hospitality and home/pet care settings. Known for reliability, adaptability, and effective communication, with a focus on creating comfortable, efficient environments and delivering exceptional service.
Overview
2025
2025
years of professional experience
Work History
Dessert Maker
Wanna Chill
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Responsible for opening and closing the store at the beginning and end of each shift, ensuring all procedures are followed for smooth operations and security
- Adapted quickly to shifting priorities in a fast-paced environment, consistently meeting deadlines while producing outstanding results.
- Trained and mentored new employees to maximize team performance.
- Conducted regular stock counts for accurate inventory management.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Gathered, organized and input information into digital database.
House and Pet Sitter
Kiersey Clemons
08.2024 - Current
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and deep cleaning to maintain a clean living environment for clients' return.
- On-call communication with homeowner via phone or text 24/7.
- Built strong relationships with homeowner and contractors based on trustworthiness, professionalism, and exceptional attention detail.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Administered medications to pets as per owner instructions, ensuring their health and well-being during their owners'' absence.
- Developed rapport with neighbors to foster trust while maintaining the confidentiality of clients'' personal information.
Education
Associate of Science - Political Science
El Camino College
Torrance, CA06-2026
Skills
- Training staff
- Flexible schedule
- Team collaboration
- Fast-paced environment
- Quick learner
- Multitasking
- Customer service
- Strong work ethic
- Positive attitude and energy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
House and Pet Sitter
Kiersey Clemons
08.2024 - Current
Dessert Maker
Wanna Chill
Associate of Science - Political Science
El Camino College
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