Sofia Denesse Silvestre
Rancho Santa Margarita
Summary
Dedicated Pharmacy Customer Service Representative skilled in prescription processing, customer inquiries, and HIPAA compliance. Committed to delivering exceptional service and resolving customer issues efficiently.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Service Representative
Walgreens
Irvine
08.2023 - Current
- Processed prescription orders accurately and efficiently.
- Handled customer complaints with professionalism and care.
- Maintained a clean and organized workspace to support operations.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Resolved customer complaints in an efficient and professional manner.
- Trained new staff on pharmacy operations, policies, and procedures.
- Answered customer inquiries regarding medications and pharmacy services.
- Answered incoming calls promptly, courteously, and professionally.
- Verified patient insurance coverage and eligibility for prescription medications.
Education
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CA06-2022
Pharmacy Technician
College And Career Advantage
Mission Viejo, CA06-2023
Skills
- Prescription processing
- Customer inquiries
- Customer relationship management
- HIPAA compliance
- Time management
- Processing payments
- Resolving customer issues
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Certification
Pharmacy Technician
References
References available upon request.
Timeline
Pharmacy Customer Service Representative
Walgreens
08.2023 - Current
High School Diploma -
Aliso Niguel High School
Pharmacy Technician
College And Career Advantage