SOFIA ZAPARI
National City
Summary
A meticulous skincare professional prepared for role with extensive knowledge in facial treatments, chemical peels, and microdermabrasion. Known for strong focus on team collaboration and achieving exceptional client satisfaction. Recognized for maintaining flexibility with changing needs and upholding highest standards of hygiene and safety.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tax Associate
HnR Block
12.2024 - Current
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
Shipping Clerk
FOX Factory Inc.
08.2023 - Current
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
Client Service Professional
HnR Block
12.2023 - 04.2024
- Responded to customer questions via phone, email and in-person.
- Participated in regular trainings and workshops to keep up-to-date on all company products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
Aesthetician
N1 Aesthetic’s
10.2022 - 11.2023
- Cleaned and disinfected equipment to promote safe and sanitary environment.
- Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
- Studied ingredients in products to explain benefits to clients.
- Provided services such as sugaring, waxing, lashing, facial, vagacial, bleaching
- Performed treatments and created and maintained records of treatment according to company policy.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Recommended retail products for at-home use.
Closing Expert
Target
07.2021 - 08.2023
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
Attendant
Hollywood Casino Jamul Barista
07.2016 - 06.2019
- Prepared location for both start and end functions.
- Stock, clean and maintain display cases, equipment, and dining area
- Greet guest and build relationships to increase returning guest.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Education
High Tech High Chula Vista
Chula Vista, CAAesthetics -
Bellus
Skills
- Ability to work under pressure
- Great Communication
- Energetic work ethic
- Multi-tasker
Certification
Sugaring
Classic and Volume Lashing
Languages
Spanish
Native or Bilingual
Timeline
Tax Associate
HnR Block
12.2024 - Current
Client Service Professional
HnR Block
12.2023 - 04.2024
Shipping Clerk
FOX Factory Inc.
08.2023 - Current
Aesthetician
N1 Aesthetic’s
10.2022 - 11.2023
Closing Expert
Target
07.2021 - 08.2023
Attendant
Hollywood Casino Jamul Barista
07.2016 - 06.2019
High Tech High Chula Vista
Aesthetics -
Bellus
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