Sofia Zahrane

Ottawa, ON,Ontario

Summary

Results-driven and multilingual marketing professional with a strong passion for content creation and digital marketing. Summary of Qualifications: Fluent in English, French, and Arabic, enabling effective communication with diverse audiences. Proven expertise in developing compelling content for various online platforms, including websites, blogs, newsletters, and social media channels. Proficient in utilizing Facebook and Instagram for business purposes, leveraging online mediums to drive brand awareness and customer engagement. Exceptional communication and interpersonal skills acquired through previous roles in customer-facing positions. Strong attention to detail, ensuring the delivery of accurate and high-quality content. Proficient in Microsoft Word, Excel, and file-sharing platforms, facilitating efficient content creation and collaboration. Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Results-oriented marketing professional. Experience executing measurable marketing campaigns for fast-paced Internet companies. Successful driver of membership, traffic and revenue to unprecedented heights. Collaborative team member with steady leadership and positive contributions to group dynamics. Multi-talented Marketing Specialist enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies.

Overview

years of professional experience

Work History

Founder & Owner

Swag Morocco

01.2019 - 12.2021

Established and managed successful sunglasses brand, Swag Morocco, focusing on innovative designs and high-quality products
Developed and executed comprehensive marketing strategies, including social media campaigns, influencer partnerships, and online promotions, resulting in increased brand visibility and sales
Created engaging content for brand's social media platforms, captivating target audiences and driving customer engagement
Oversaw full spectrum of business operations, including product sourcing, inventory management, and customer service.

Supervisor

Burrito Gringo Restaurant

06.2022 - 10.2022

Directed daily operations and supervised team of employees, ensuring exceptional customer service and smooth restaurant operations
Trained and mentored staff members, fostering positive work environment and high-quality service delivery
Implemented efficient inventory management practices, optimizing stock levels and reducing waste.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Evaluated employee performance and coached and trained to improve weak areas
Over 200 customers day
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts

Tier 1 Agent

NTT BPO Business Outsourcing

10.2022 - Current

Provided outstanding customer support as Tier 1 agent for telecommunications client, resolving inquiries and technical issues
Maintained high level of professionalism and efficiency in handling customer interactions, resulting in positive customer satisfaction ratings
Demonstrated expertise in product knowledge and effectively communicated complex information to customers.

Education

Diploma - Business Marketing

Algonquin College

Skills

Professional Skills:
Content Creation
Social Media Marketing
Copywriting
Brand Development

Market Research
Customer Service
Inventory Management
Microsoft Word, Excel
Facebook and Instagram for Business

Languages:

English
French
Arabic

Volunteer Experience:

Association for Young Kids in Morocco (CBE), Morocco

Contributed as a dedicated volunteer for CBE (Children's Betterment and Empowerment), a prominent association focused on the well-being and development of young children in Morocco.
Engaged in diverse initiatives aimed at enhancing the lives of children through educational programs, mentoring activities, and community outreach campaigns.
Fostered personal growth, academic success, and empowerment among young kids, while promoting values such as compassion, tolerance, and resilience.
Collaborated with a committed team to create a nurturing environment that supported children's physical, emotional, and intellectual development.
Witnessed the positive impact of our efforts on numerous young individuals, evident through their smiles, enthusiasm for learning, and improved overall well-being.

Timeline