Sofia Williams
El Dorado Hills
Summary
Dedicated customer service professional with strong communication skills and a commitment to team collaboration. Proven ability to enhance customer experiences and resolve inquiries effectively. Very dynamic and recognized for leadership and strong work ethic.
Overview
1
1
year of professional experience
Work History
Scooper
Handels Ice Cream
Folsom
06.2025 - Current
- Prepared ice cream cones, sundaes, milkshakes, and other menu items as requested by customers.
- Maintain cleanliness of work area and equipment daily.
- Provide excellent customer service and respond to inquiries promptly.
- Operate cash register and handle transactions with care.
- Collaborate with team members to ensure smooth operations during busy times.
Coach
Next Level Flag Football
El Dorado Hills
03.2025 - 05.2025
- Collaborated with parents and guardians to support athlete development initiatives.
- Developed training plans for athletes to enhance skills and performance.
- Mentored team members in order to build confidence and foster a supportive environment.
- Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.
Education
High School Diploma -
Oak Ridge High School
El Dorado Hills05-2025
GED -
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CASkills
- Customer service
- Team collaboration
- Time management
- Effective communication
- Training and mentoring
- Problem resolution
- Leadership
- Motivation and initiative
- Work ethic and dedication
- Relationship building
Timeline
Scooper
Handels Ice Cream
06.2025 - Current
Coach
Next Level Flag Football
03.2025 - 05.2025
High School Diploma -
Oak Ridge High School
GED -
California Polytechnic State University, San Luis Obispo