Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sofia Vohra

Brampton,ON

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

McDonald's
Brampton, Ontario
04.2023 - Current
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with meal selection, ordering, billing, returns.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified opportunities for upselling additional products or services based on customer needs.

Head Chef

Ivy Bridge
Brampton, Ontario
07.2023 - 07.2024
  • Organized special events such as banquets or catering services when required.
  • Inspected ingredients and equipment to ensure they meet quality standards.
  • Ordered food supplies from vendors to maintain adequate stock levels.
  • Organized kitchen staff to ensure efficient operations during peak service hours.
  • Performed regular maintenance tasks such as cleaning equipment, utensils, floors, walls, ensuring that all areas are kept clean and sanitary at all times.

Warehouse Associate

Intelcom
Mississauga, Ontario
11.2023 - 12.2023
  • Performed cycle counts to ensure accuracy of inventory levels.
  • Collaborated with team members to complete tasks efficiently and accurately.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Staged and sorted multiple types of products for loading.
  • Moved large and bulky items manually or with pallet jacks.

Customer Service Representative

Telus
Brampton, Ontario
05.2023 - 07.2023
  • Answered customer inquiries via phone, email, and chat.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed positive relationships with customers through friendly interactions.
  • Provided accurate information about products and services to customers.

Teacher and Co-ordinator

Kidzee Pre School
Punjab, India
11.2017 - 02.2023
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various school programs.
  • Organized parent conferences throughout the year to discuss student progress.
  • Resolved Parent's complaints or answered Parents' questions.
  • Developed and implemented lesson plans based on curriculum objectives.

Education

Certificate Course in International Business Management - Management Studies

Fleming College
Toronto, ON
08-2024

Certificate Course in Project Management - Business Management

Flair College of Management
Brampton, ON
09-2023

Associate of Science - Science

BBK DAV College
Punjab, India
05-2017

Skills

  • Data Entry
  • Inbound and Outbound Calling
  • Report Generation
  • Appointment Scheduling
  • Paperwork Processing
  • Clerical Support
  • Prioritization
  • Executive management support
  • Customer consulting
  • Conflict Resolution
  • Computer Proficiency
  • Multi-Task Management
  • Microsoft Office expertise

Accomplishments

  • Employee of the Month
  • National Best Teacher

Certification

  • Ontario security guard License
  • First Aid and CPR License
  • Ontario Food Handler's Certificate
  • Ontario Smart Serve Certificate

Timeline

Warehouse Associate

Intelcom
11.2023 - 12.2023

Head Chef

Ivy Bridge
07.2023 - 07.2024

Customer Service Representative

Telus
05.2023 - 07.2023

Customer Service Representative

McDonald's
04.2023 - Current

Teacher and Co-ordinator

Kidzee Pre School
11.2017 - 02.2023

Certificate Course in International Business Management - Management Studies

Fleming College

Certificate Course in Project Management - Business Management

Flair College of Management

Associate of Science - Science

BBK DAV College
  • Ontario security guard License
  • First Aid and CPR License
  • Ontario Food Handler's Certificate
  • Ontario Smart Serve Certificate

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Sofia Vohra