Sofia Varghese
Etobicoke
Summary
Looking forward to an opportunity in an atmosphere where I can make a difference. Seeking to obtain employment that will help me in improving my capabilities and my professional skills,with an ambitious pace and desire to scale the peaks of professional excellence.
Overview
3
3
years of professional experience
Work History
Receptionist
El Manana Pvt Ltd
09.2022 - 10.2023
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Increased customer retention rates by 15% through exceptional communication skills and problem-solving abilities.
Adminstrative Assistant
Zara
04.2021 - 07.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Masters - Human Resource Management
Humber College
Toronto, ONBachelors - Commerce
Christ College
Rajkot,Gujrat05.2023
Skills
Communication Skill
Teamwork
Amiable
Positive Attitude
Cleanliness and hygiene
Quick learner
Languages
English
Full Professional
Malayalam
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Receptionist
El Manana Pvt Ltd
09.2022 - 10.2023
Adminstrative Assistant
Zara
04.2021 - 07.2022
Masters - Human Resource Management
Humber College
Bachelors - Commerce
Christ College
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