Sofia Valenzuela
San Diego
Summary
Motivated and results-driven individual with leadership experience in team management, customer service, and training. Proven success in exceeding company goals, improving team performance, and supporting individuals in workplace development. Seeking to contribute to a dynamic and growth-focused team environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Valvoline Instant Oil Change
02.2022 - 08.2025
- Support Service Center Manager in daily operations, including team supervision, store maintenance, and service efficiency
- Manage scheduling, inventory tracking, and stock ordering
- Train and onboard new employees to uphold company standards and deliver excellent service
- Help ensure the store meets performance and safety targets
Job Coach
Goodwill
10.2021 - 02.2022
- Provided direct support and coaching to adults with disabilities in workplace and daily task management
- Conducted daily check-ins and progress evaluations
- Fostered greater independence and confidence in clients through positive reinforcement and skill-building
Sales Associate
Goodwill
08.2020 - 10.2021
- Operated registers, handled cash, and maintained a clean and organized sales floor
- Processed and priced incoming donations for resale
- Trained new hires in retail operations, merchandising, and customer service standards
- Supported store productivity through cross-functional teamwork and reliability
Education
Criminal Justice
CSU- Dominguez Hills
Carson, CAHigh School Diploma -
Montgomery High School
San Diego, CA06-2019
Skills
Team leadership and training
Customer service excellence
Inventory and scheduling management
Problem solving and efficiency optimization
Bilingual: Spanish (Native), English (Fluent)
Tech proficiency: POS system, Inventory software, Microsoft office
Timeline
Assistant Manager
Valvoline Instant Oil Change
02.2022 - 08.2025
Job Coach
Goodwill
10.2021 - 02.2022
Sales Associate
Goodwill
08.2020 - 10.2021
Criminal Justice
CSU- Dominguez Hills
High School Diploma -
Montgomery High School
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