Sofia Trompczynski Pharaon
New Westminster,BC
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Waves Coffee House
04.2024 - 08.2024
- Monitored store and supply levels, and maintained customer areas to meet typical standards.
- Promoted fun, positive environment.
- Completed barista training being able to memorize recipes of drinks and foods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise, teaching them about the duties in the barista line.
Seasonal Sales Associate
Call It Spring
11.2023 - 04.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Front of House Employee
Hub Restaurant
06.2022 - 11.2023
- Enhanced customer come backs and satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Contributed to team efficiency by completing side work tasks during downtime periods.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Education
High School Diploma -
New Westminster Secondary School
06.2023
Skills
- Inventory Control
- Serving skills
- Knowledge of beverages and foods
- Upselling
- Product Sales
- Order Processing
- Strategic Planning
- Retail Store Operations
- Problem-Solving Skills
- Guest Relations
- Display Setup
- Dining Area Maintenance
- Customer Service
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Certification
Foods Safe certification
Serving it right certification
Timeline
Barista
Waves Coffee House
04.2024 - 08.2024
Seasonal Sales Associate
Call It Spring
11.2023 - 04.2024
Front of House Employee
Hub Restaurant
06.2022 - 11.2023
High School Diploma -
New Westminster Secondary School
Foods Safe certification
Serving it right certification
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