Sofia Selvaniuk
Toronto,ON
Summary
A highly skilled and fluently bilingual (English and Russian) professional with over 10 years of experience in customer service and management roles. Exceptionally organized with a strong capability in scheduling and time management, coupled with an acute attention to detail. Adept at multitasking and prioritizing tasks efficiently, ensuring seamless operations even under pressure.
Overview
7
7
years of professional experience
Work History
Property Manager
City Accord Property Management Inc.
10.2019 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation
- Conducted regular property inspections, identifying areas for improvement and proactively addressing any potential issues
- Implemented cost-saving measures through vendor negotiations, optimizing property financial performance
- Maintained in-depth knowledge of market conditions, setting rental rates, negotiating and enforcing lease agreements, ensuring compliance with local regulations and protecting the interests of both landlords and tenants
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly; Maintained sufficient number of units market-ready for sale/lease
- Developed monthly and annual operating budgets and forecasts
- Interviewed potential tenants, running full background checks (employment, credit report, previous landlord references)
- Filing NR6 and NR4 taxes for non-Canada resident clients
- Used QuickBooks to produce monthly invoices, reports, and other deliverables
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments
Executive Assistant / Front Office Manager
RE/MAX City Accord Realty Inc., Brokerage
05.2018 - 10.2019
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed
- Improved office efficiency by implementing new filing systems and document management processes
- Assisted in the development of company policies and procedures, contributing to a more organized work environment
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Screened and answered high volume of calls and emails, initiated actions to respond or direct messages for managers.
Event Assistant
99 Sudbury Events
11.2017 - 05.2018
- Enhanced event experience by efficiently coordinating logistics and supporting event planners
- Streamlined guest registration process, resulting in smoother check-ins and improved guest satisfaction
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions
- Contributed to positive event outcomes by promptly addressing issues or concerns from attendees or staff members
- Promoted a safe environment at events through strict adherence to safety protocols and regulations
Executive Assistant
Green Ltd
05.2017 - 09.2017
- Streamlined communication for the Vice President by handling phone calls, emails, and in-person inquiries
- Reduced meeting preparation time by creating agendas, gathering relevant materials, and setting up conference rooms
- Improved information flow between departments by serving as a liaison between the Vice President and other executives or team members
- Safeguarded sensitive company information through strict adherence to confidentiality protocols when handling documents and communications
- Assisted in employee retention efforts by coordinating performance review schedules and facilitating feedback sessions between the Vice President and team members
- Processed travel expenses and reimbursements for executive team and senior management group
Education
Diploma - Hospitality Business Management
Seneca College of Applied Arts And Technology
North York, ON09.2016
ELI Courses - English Language Institute
Seneca College of Applied Arts And Technology
North York, ON04.2014
Skills
- Property Management
- Vendor Management
- Tenant Relations
- Market Analysis
- Contract Negotiation
- Budgeting and Financial Reporting
- Customer Service-Focused
- Entrepreneurial
- Analytical Thinking
- Creative and Adaptable
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Property Manager
City Accord Property Management Inc.
10.2019 - Current
Executive Assistant / Front Office Manager
RE/MAX City Accord Realty Inc., Brokerage
05.2018 - 10.2019
Event Assistant
99 Sudbury Events
11.2017 - 05.2018
Executive Assistant
Green Ltd
05.2017 - 09.2017
Diploma - Hospitality Business Management
Seneca College of Applied Arts And Technology
ELI Courses - English Language Institute
Seneca College of Applied Arts And Technology
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