Sofia Sahagun
Lodi
Summary
Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff. Consciously keeping a consistent focus on staff’s mental health to enhance performance and workplace satisfaction.
Overview
2027
2027
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Fast Food Manager
Engen Venture Inc, Franchisee of Taco Bell
Lodi
01.2021 - Current
- Managed daily operations ensuring compliance with food safety standards.
- Supervised and trained team members in customer service and food preparation.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Counted precise inventory
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
Volunteer
St Anne’s Church
Lodi
- Assisted in organizing community events and church events
- Helps care for children and do bible study
- Lead groups of children teaching prayer
- Individual 101 help with children who lacked comprehension skills
Education
Tokay High School
Lodi, 94250Skills
- Food safety compliance
- Inventory management
- Customer service
- Employee training
- Team leadership
- Conflict resolution
- Individual coaching
- Team building
- Problem solving
- Customer loyalty
- Inventory control and record keeping
- Calm under pressure
- Fluent in Spanish
- Attention to detail
- Active listening
- Positive reinforcement
- Self-management strategies
- Empathy and patience
- Relationship building
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- ServSafe 2022
- Drivers License 2021
Timeline
Fast Food Manager
Engen Venture Inc, Franchisee of Taco Bell
01.2021 - Current
Volunteer
St Anne’s Church
Tokay High School