Sofia Reyes-Rubio

Supervise 23 staff members with daily duties of processing driver's licenses, registration, occupational licensing, and DPE, SDPE, and CDL transactions. Responsible for the daily operation of the field office through planning, organizing, communicating ( written and verbal)reports/emails/phone calls, assisting, and directing work from headquarters, region, and office manager. Trained on hiring and placement of employees. Making decisions on more complex problems that require the interpretation and application of law and departmental policy. I have worked in the control room, auditing, cashiering, issuing inventory, and was responsible for security procedures for accountable items. Inventory, change fund, and monies received. I work in personnel, registration, driver's license, and occupational licensing. I am DPE, SDPE, and CDL trained. Great interpersonal skills, supervisory, training planning, and organizing the workflow. Implemented new programming and projects in the department. I have supervised the accuracy and completeness of the data entered into the automated system. I'm a responsible resource in resolving problems with automated equipment and general facilities, ongoing/preventative maintenance, installations, and improvements. Review office documents, reports, funds received, and bank deposits. Maintain manual or electronic records/reports concerning the operation of the office or special projects.

Processed driver's license, registration, and all types of applications. processed mail (incoming and outgoing). Counseled applicants on drivers license and registration problems, assist in resolving problem. Fix problems with office equipment. Part of the Geek squad, FODI, SSA programming. Orchestra installations and training, dealer, bundle, control room, personnel, vehicle verification. Have great communication, analytical, interpersonal skills. Served as relief for management, A of E trainer, participate in Wednesday morning training, can work/act independently. I am a critical thinker and problem solver.

Conducted written, oral testing, vision, DPE SDPE, ADPE, CDL performance evaluations. Performed other duties as needed such as processing driver license, registration, occupational licensing, personnel and control room duties. Served as section supervisor when needed. Provided support to technicians in the office and helped them complex problems and transactions. Assisted with DUI counseling and registration problems.