Sofia Pulido
Toronto,Canada
Summary
I am a cybersecurity specialist with a strong background in content creation and video editing. My expertise extends beyond traditional cybersecurity roles, showcasing proficiency in crafting engaging and visually compelling content across various platforms. In addition to effectively managing social media platforms, I bring a strategic approach to cybersecurity, contributing not only to content creation but also to strategic planning aimed at enhancing online security and audience awareness. My analytical skills are evident in market trend analysis, refining cybersecurity strategies, and implementing risk mitigation plans. Detail-oriented, with a passion for storytelling, my proficiency in Google and Microsoft Office tools supports my ability to create dynamic and informative content that aligns with cybersecurity goals and contributes to overall brand success.
Overview
3
3
years of professional experience
Work History
Social Media Manager
FREELANCER
04.2023 - 10.2023
- Produced and edited compelling content, demonstrating proficiency in video editing tools across platforms. Managed multiple platforms, tailoring content for maximum impact through audience identification and understanding.
- Developed content strategies by actively seeking audience preferences, ensuring effective resonance and engagement.
- Contributed to strategic planning beyond content creation, developing impactful strategies and optimizing plans through market analysis.
Creator of Advertising Campaigns
Politecnico Grancolombiano
Bogota, Colombia
01.2021 - 03.2022
- Role: Creator of Advertising Campaigns: I generated creative concepts for advertising campaigns, leveraging market research to understand target audiences and industry trends. Collaborating closely with cross-functional teams, I establish clear campaign goals and choose appropriate media channels. My responsibilities include overseeing campaign execution, analyzing performance metrics, and refining strategies for optimal results.
- Role: Graphic Design Manager: In this role, I manage a team of graphic designers, ensuring cohesive and visually appealing design concepts that align with the overall campaign strategy. I review and approve design work, maintaining high-quality standards and consistency with brand messaging. Collaborating with various departments, I contribute to interdepartmental cohesion, aligning design efforts with broader organizational objectives.
- Trained and coached new hires and junior developers and shared insight into ways to meet tight deadlines and improve overall efficiency.
- Developed and maintained professional, long term relationships with various individuals, including internal personnel through dynamic communication and active listening skills.
IT Manager
RIO PROPERTY MAINTENANCE SERVICES
- As an IT Manager, I orchestrated and executed IT strategies that enhanced operational efficiency and cybersecurity, resulting in a 15% reduction in downtime and a robust defense against cyber threats
- Simultaneously, I played a dual role as an Assistant Administrative Professional, managing calendars for all personnel, handling invoicing, generating quotations, and actively seeking new clients
- I seamlessly integrated administrative tasks with IT management, ensuring a streamlined workflow
- My proactive approach to system upgrades and maintenance not only ensured a 20% improvement in overall system performance but also allowed for efficient coordination of administrative responsibilities
- Additionally, I fostered a culture of continuous learning, resulting in a skilled and adaptable IT team.
Customer Service Rep
TELEPERFORMANCE GROUP
- As a Customer Service Representative, I led initiatives that raised customer satisfaction to 95%, implemented innovative policies improving operational efficiency by 20%, and reduced complaints through effective resolutions
- My focus on team development resulted in a 30% increase in customer satisfaction, while interdepartmental collaboration strengthened retention strategies, boosting loyalty by 25%
- With expertise in CRM system management, I maintained a 98% average in first-contact issue resolution, showcasing effective multitasking skills in customer service environments.
Education
Certificate - Cyber Security
GOOGLE COURSERA
12.2023
Bachelor of Science - Software Engineering
Politecnico Grancolombiano
Bogota, ColombiaSkills
- Content Creation
- Effective Organization
- Social Media Copywriting
- Digital Media
- Photo and Video Editing
- Promotional Campaigns
- Campaign Management
- Excellent Multitasking
- Risk Mitigation Planning
- Team Collaboration
- Information Confidentiality
- Linux Certification
- Intrusion Detection
- Disaster Recovery
- Network Security
- Google Tools Proficiency: Skilled in using various Google tools for collaborative and efficient work processes
- Microsoft Excel and Office Suite: Proficient in utilizing Excel and other Microsoft Office Suite tools for data analysis and reporting
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Limited
Timeline
Social Media Manager
FREELANCER
04.2023 - 10.2023
Creator of Advertising Campaigns
Politecnico Grancolombiano
01.2021 - 03.2022
IT Manager
RIO PROPERTY MAINTENANCE SERVICES
Customer Service Rep
TELEPERFORMANCE GROUP
Certificate - Cyber Security
GOOGLE COURSERA
Bachelor of Science - Software Engineering
Politecnico Grancolombiano
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