Sofia Ponce
Downey
Summary
Liberal Arts major with experience in mentoring young children in Downey Girl Scouts, and managing groups as a leader during my time as a Downey T&F Captain. Also developed customer service skills and the ability to work comfortably in a fast pace environment through my work experience. I bring foundational understanding of classroom and teacher principles through observation with my Aunt who is a special needs teacher at Stanford. And value the importance of Education. If you'll have me I'll be a bright addition to the DUSD team, as I've always have been.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Wetzel's Pretzels
10.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Sales Associate
Fashion Trend La
06.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Education
California State University, Long Beach
Long Beach, CA06-2028
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- POS systems
- Adaptability and dependability
Accomplishments
Downey Girl Scout Volunteer- Aided charities, 200+ community service hours, Silver award
Downey High School Track and Field captain- 2 years
Mary Stauffer Student Athlete Award winner
Principals list- 4x
Scholarships- Cal Grant A, Pell Grant
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Wetzel's Pretzels
10.2023 - Current
Sales Associate
Fashion Trend La
06.2022 - 12.2022
Bachelor of Arts - Education
California State University, Long Beach
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