Sofia Pena
Jurupa Valley
Summary
Detail-oriented merchandise associate with expertise in customer service and cash handling. Demonstrated ability to improve shopping experiences by organizing merchandise effectively and engaging with customers. Strong history of ensuring inventory accuracy and maximizing product placement for increased revenue.
Overview
2
2
years of professional experience
Work History
Merchandise Associate
TJ Max
Mira Loma
08.2025 - 04.2026
- Stocked shelves with new arrivals, optimizing product placement for visibility.
- Organized merchandise displays to create inviting shopping experience.
- Assisted customers in locating products to enhance service satisfaction.
- Operated cash register, processing transactions and addressing customer inquiries efficiently.
Team Member
Orginal Tommy's
Chino
02.2024 - 08.2025
- Handled customer inquiries and complaints professionally and empathetically.
- Fostered a welcoming atmosphere for customers, enhancing their overall shopping experience.
- Managed cash register transactions, guaranteeing payment accuracy.
- Operated kitchen equipment safely and efficiently during peak service periods, ensuring consistent food quality.
- Trained new employees using standardized materials, ensuring effective onboarding and knowledge transfer.
Education
Some College (No Degree) - Cosmetology
Riverside City College
Riverside, CA05-2028
High School Diploma -
Downey High School
Downey, CA06-2023
Skills
- Merchandise presentation
- Product placement
- Store organization
- POS systems
- Cash handling
- Retail experience
- Employee training
- Customer service
- Communication skills
- Merchandise management
Timeline
Merchandise Associate
TJ Max
08.2025 - 04.2026
Team Member
Orginal Tommy's
02.2024 - 08.2025
Some College (No Degree) - Cosmetology
Riverside City College
High School Diploma -
Downey High School