Sofia Outar
Georgetown,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. I am a detail-oriented team player with strong organizational skills, seeking a position that challenges utilizing interpersonal skills, excellent time management and critical thinking skills.
Overview
6
6
years of professional experience
Work History
Financial Customer Service Representative
Meridian Credit Union
10.2022 - Current
- Provided comprehensive support during account opening processes, ensuring a seamless transition for new customers joining the bank.
- Reduced response times by effectively managing a high volume of inbound calls and emails from clients seeking financial assistance or information.
- Contributed to achieving team sales targets by promoting relevant banking products and services tailored to individual client needs.
- Identified opportunities for process improvements, leading to enhanced operational efficiency within the team.
- Built strong relationships with clients through attentive listening, empathetic communication, and sound financial advice.
- Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
Supply Chain Administrative Assistant/Clerk/Typist
Dufferin Peel Catholic District School Board
06.2021 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Efficiently kept and maintained data using Google Docs, Office, Excel, Outlook
Sales/Visual Merchandising Team Leader
PVH
09.2018 - 06.2022
- Enhanced visual appeal of store displays by implementing creative and eye-catching merchandising techniques.
- Improved overall customer satisfaction ratings through attention to detail in creating engaging shopping experiences.
- Consistently achieved tight deadlines for display updates while maintaining high quality standards.
- Monitored competitor stores regularly, adapting our strategies accordingly to maintain a competitive edge within the marketplace.
- Reduced shrinkage rates by implementing effective loss prevention strategies within the visual merchandising process.
Undergraduate Researcher
Caledon Dufferin Victim Services
08.2020 - 03.2021
- Cooperated with others in team-based environment to identify points from data analysis.
- Contributed to the development of research projects by conducting literature reviews and synthesizing findings.
- Improved data accuracy by implementing stringent quality control measures during sample collection and analysis.
- Recorded and analyzed data to produce reports of results.
Education
Human Resources Management - Human Resources Management
Cornell University
Ithaca, New York02.2025
Bachelor of Arts - Political Science, Women And Gender Studies
University of Toronto
Toronto, ON06.2024
Skills
- Computer Skills
- Organization
- Documentation
- Compliance Awareness
- Financial Literacy
- Customer Service
- Teamwork and Collaboration
- Problem Resolution
Languages
English
Full Professional
Timeline
Financial Customer Service Representative
Meridian Credit Union
10.2022 - Current
Supply Chain Administrative Assistant/Clerk/Typist
Dufferin Peel Catholic District School Board
06.2021 - 08.2022
Undergraduate Researcher
Caledon Dufferin Victim Services
08.2020 - 03.2021
Sales/Visual Merchandising Team Leader
PVH
09.2018 - 06.2022
Human Resources Management - Human Resources Management
Cornell University
Bachelor of Arts - Political Science, Women And Gender Studies
University of Toronto
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