Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sofia Novillo

Mississauga,ON

Summary

Versatile and detail-oriented professional with a strong background in leadership, customer service, and administrative management. Skilled in leveraging a combination of organizational expertise and team management abilities to improve operational efficiency. Adept at problem-solving, multitasking, and collaborating effectively within dynamic team-oriented environments to support organizational success.

Overview

4
4
years of professional experience

Work History

Hospitality Manager

iRange Toronto
Toronto, ON
06.2021 - Current
  • Designed and developed training programs to improve team performance while onboarding new employees in alignment with company standards.
  • Manage daily food and beverage operations to ensure seamless, high-quality service, and a welcoming guest experience.
  • Responsible for procurement based on forecasting analyses, while implementing inventory control measures to maintain optimal supply levels.
  • Provide ongoing feedback to support continuous learning and improvement for team members.
  • Effectively manage staff scheduling to maintain optimal coverage across all shifts, ensuring service continuity while adhering to labour budgets.
  • Oversee recruiting, interviews, and new employee hiring for each operating season.

Customer Experience Representative

Indigo
Mississauga, ON
11.2023 - 04.2025
  • Apply knowledge regarding products to offer informed recommendations, and foster a culture of continuous learning.
  • Provide personalized assistance to customers, guiding them through diverse product offerings to enhance their shopping experience.
  • Execute daily operational tasks, such as receiving shipments, processing inventory, and enhancing visual appeal to optimize sales.
  • Acquire customers for Indigo's loyalty program to drive sales and boost retention.
  • Collaborate with leaders to curate ideas to meet sales targets, improve customer satisfaction, and maximize operational efficiency.

Education

BBA - Supply Chain Management

Wilfrid Laurier University
Waterloo, ON
05.2023

Skills

  • Embraces professional development by seeking opportunities to learn, improve, and share knowledge with others
  • Proven ability to thrive in fast-paced environments by adapting to the needs of the business when necessary
  • Strong ability to multitask, partnered with organizational and meticulous tendencies
  • Consistently maintains professionalism and a solution-focused mindset while managing competing priorities and high workloads
  • Team-oriented and committed to working collaboratively to support operational excellence
  • Proficiency in Office 365

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Experience Representative

Indigo
11.2023 - 04.2025

Hospitality Manager

iRange Toronto
06.2021 - Current

BBA - Supply Chain Management

Wilfrid Laurier University

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Sofia Novillo