Sofia Naumova
Receptionist
Ottawa,ON
Summary
As a dedicated and detail-oriented professional, I am excited to apply my skills and experience to a role that values excellent communication, multitasking abilities, and attention to detail. With a friendly and client-focused attitude, I actively welcome each client in a professional manner and ensure they are directed to the appropriate department for assistance. In addition to my strong communication skills, I am committed to maintaining a high level of attention to detail in all aspects of my work. Whether performing office tasks or supporting cashier functions, I consistently demonstrate a diligent approach to ensure all tasks are completed to the best of my abilities.
Overview
2
2
years of professional experience
18
18
years of post-secondary education
Work History
Fun Expert
Funhaven
Ottawa, ON
02.2023 - Current
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Delivered information and details of interest about facility to visitors.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Service incoming calls and electronic enquiries.
- Set up promotional displays and equipment for special events and activities.
Journalist
Vgorode.ua
Kharkiv, Ukraine
09.2022 - 01.2023
- Cultivated strong relationships with sources and other contacts to support leads and story development.
- Collaborated with editors and other journalists to create compelling content.
- Maintained up-to-date knowledge of current events and industry trends.
- Organized material, determined area of emphasis and wrote stories according to prescribed editorial style and format standards.
Secretary
Adop
Kharkiv, Ukraine
09.2021 - 12.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Working in a receptionist capacity to greet clients, customers and visitors.
Education
High School Diploma -
09.2011 - 06.2021
Bachelor of Arts - Journalism - New Media
09.2021 - Current
Associate of Arts - TV And Cinema Production
09.2014 - 06.2021
Skills
Customer assistance
Data Entry
MS Office
Verbal and written communication
Assessment scheduling
Ticket sales
Flexible and Adaptable
Organization and Time Management
Training and Development
Critical Thinking
Active Listening
Additional Information
Languages spoken and written: English, Ukrainian, Russian, Italian(functional)
Computer skills: MS Office: Excel, Word, Power Point, virtual storages (ICloud, Google Drive), professional video editing softwares (Adobe Premiere Pro, Sony Vegas Pro, Movie Maker)
Timeline
Fun Expert - Funhaven
02.2023 - Current
Journalist - Vgorode.ua
09.2022 - 01.2023
Secretary - Adop
09.2021 - 12.2022
Kharkiv State Academy of Culture - Bachelor of Arts, Journalism - New Media
09.2021 - Current
School of Modern Theatrical Scenic Directions - Associate of Arts, TV And Cinema Production
09.2014 - 06.2021
Kharkiv Lyceum 161 "Impulse" - High School Diploma,
09.2011 - 06.2021