Sofia McDonnell
Whitby,ON
Summary
Outgoing student pursuing employment with open availability and work ethic Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist / Lawyers Assistent
Gerald Brunt Law Firm
Whitby
04.2024 - Current
- Assist with scheduling appointments for clients and visitors.
- Respond to customer inquiries via phone, email, and in person.
- Provide administrative support such as filing documents, photocopying and scanning materials.
- Provide excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answering incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Organizing and preparing client files for attorney review to ensure streamlined results
- Help with banking and accounting
- Participate in witness signing for very important documents
- Experienced software training with legal software
Corporate Communications and Consultation Intern
Cope Marketing Concepts
Mississauga, On
01.2023 - Current
- Lead all digital campaigns reaching an audience of over 2000+ people
- Selected as Acting Public Relations Assistant to CEO, advised on digital communication strategy, internal communication, as well as internal EDII advancement, appraisals, and discrimination/harassment risk and mitigation.
Front Desk Receptionist
LA Fitness
Whitby, On
09.2022 - 01.2023
- Worked double shifts while being a full time university student
- Perfected all skills needed within customer service, people relations, and relationship management
- Successfully operated multiple lines of communication and coordinated several calendars.
Sailing Instructor & Camp Facilitator
Sturgeon Lake Sailing Club
Fenelon Falls, ON
07.2019 - 01.2022
- Lead digital communications and all sailing logistics for SLSC summer camp
- Co-created COVID-19 safety plan, prioritizing participant safety and ensuring all government protocol was adhered to
- Participated in and organized several sailing regattas, namely, Four Sisters, Cork, Steers, and Cottage Club.
Education
Bachelor of Arts Honours - Criminal Justice & Public Policy
University of Guelph
Skills
- Advanced knowledge within Adobe Creative Cloud
- All apple and Microsoft products, including office 360, numbers, ppt, excel, and more
- CanSail 3 qualification
- Sports: Ringette, Sailing, and Weight Training
- Smart Serve: April 2023 to present
- Customer Service
- Front Office Management
- Work Prioritization
- Problem-solving skills
- Work Ethic and Integrity
- Reliability and punctuality
- Sales expertise
Sports
- Ringette
- Sailing
- Weight Training
Qualifications
- Received CanSail 3 qualification.
- Received Smart Serve: April 2023 to present.
Volunteer Experience
- Enbridge United Way Charity, Student Representative, Amplified the Enbridge United Way campaign on my university campus, gearing advertising to different groups of students and leading class talks.
- Women in International Security, General Member and Lower Year Representative, Aided in Social Media Strategy and on-campus advertising., Made marketing recommendations based on analyses of student interest surveys done over 5 years.
Timeline
Front Desk Receptionist / Lawyers Assistent
Gerald Brunt Law Firm
04.2024 - Current
Corporate Communications and Consultation Intern
Cope Marketing Concepts
01.2023 - Current
Front Desk Receptionist
LA Fitness
09.2022 - 01.2023
Sailing Instructor & Camp Facilitator
Sturgeon Lake Sailing Club
07.2019 - 01.2022
Bachelor of Arts Honours - Criminal Justice & Public Policy
University of Guelph
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