Sofia McCann
Edmonton,AB
Summary
Hardworking, motivated employee with experience in leading individuals and teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Hostess
1st RND WEM
2023.12 - Current
- Designated tables for customers to accommodate their needs and preferences while ensuring the restaurant functioned efficiently
- Managed waitlists with wait times of up to 4 hours, while designating tables, bringing in reservations, and maintaining a clean dining area
- Took payments and ran drinks when servers were busy
- Took reservations and helped organize floorplans for event nights with over 50 reservations per hour
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills
- Assisted management with hiring, training, and evaluating new front-of-house employees.
Supervisor and Line Cook
Allstars Indoor Playland
2022.07 - 2024.06
- Handled customer complaints, and resolved issues to meet the needs of the company, employees, and customers
- Evaluated employee performance, as well as trained and hired new staff
- Performed company calls, opened and closed the facility, including tills
- Managed up to 8 staff members and up to 1000 customers in a day
- As a cook, prepared multiple orders simultaneously during peak periods with a high accuracy rate
- Set up and prepared cooking supplies and workstations during opening and closing
- Maintained kitchen cleanliness on both a daily and weekly basis
- Regularly prepared large-scale orders for corporate events and birthday parties
Education
Bachelor of Science - Psychology
University of Alberta
Edmonton, AB05.2026
High School Diploma -
Ross Sheppard High School
Edmonton, AB02.2022
Skills
- Team Management
- Exceptional communication
- Attention to Detail
- Organization
- Multitasking
- Customer Service
Certification
WHIMIS certified
ProServe certified
Additional Information
- Graduation with Distinction, 2022
- Recipient of Outstanding Ceramics Award, 2022
- Recipient of Top Academic Award, 2016/17
- Recipient of Young Writers Award, 2017/18
- Recipient of Young Scientist Award, 2018/19
- Honors with Distinction, 2016-2022
- Member of Interact, 2021 to 2022
Timeline
Lead Hostess
1st RND WEM
2023.12 - Current
Supervisor and Line Cook
Allstars Indoor Playland
2022.07 - 2024.06
Bachelor of Science - Psychology
University of Alberta
High School Diploma -
Ross Sheppard High School
WHIMIS certified
ProServe certified
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