Sofia Martinez
Modesto
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Gymnastics Coach/Party Entertainer/Junior Manager
Gymstars Gymnastics & Cheer Center
Modesto
02.2024 - 10.2025
- Instructed athletes on proper techniques and safety protocols during practice sessions.
- Organized and led warm-up exercises to enhance flexibility and strength.
- Developed training programs for diverse skill levels in gymnastics.
- Monitored student performance to provide constructive feedback for improvement.
- Maintained a safe and supportive training environment for all participants.
- Created a safe and supportive environment for athletes to practice their skills.
- Communicated with parents regarding children's behavior and progress in class.
- Modified instruction depending upon age group and skill level of participants.
- Maintained detailed records of customer interactions in the database.
- Educated customers about promotions and new products during interactions.
- Handled high-volume calls while ensuring a positive customer experience.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Floor Employee
Country Shelf Floral and Gifts
Modesto
04.2023 - 02.2024
- Maintained the cleanliness and organization of the sales floor.
- Stocked merchandise and arranged displays to enhance visibility.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Customer Service Cashier
Auntie Anne's Pretzels
Modesto
06.2022 - 09.2022
- Assisted customers in selecting menu items and provided product information.
- Maintained cleanliness and organization of the cashier area and dining space.
- Handled cash, credit, and mobile payments securely during peak hours.
- Collaborated with team members to ensure smooth daily operations and customer satisfaction.
- Prepared food items according to company standards for freshness and quality.
- Greeted customers and provided friendly customer service.
Education
High School Diploma -
James C Enochs High School
Modesto, CA05-2024
Some College (No Degree) - Psychology
Modesto Junior College
Modesto, CASkills
- Customer communication
- Customer service
- Adaptability
- Event organization
- Team collaboration
- Conflict resolution
- Coaching techniques
- Safety protocols
- Leadership skills
- Parent interaction and communication
Timeline
Gymnastics Coach/Party Entertainer/Junior Manager
Gymstars Gymnastics & Cheer Center
02.2024 - 10.2025
Floor Employee
Country Shelf Floral and Gifts
04.2023 - 02.2024
Customer Service Cashier
Auntie Anne's Pretzels
06.2022 - 09.2022
High School Diploma -
James C Enochs High School
Some College (No Degree) - Psychology
Modesto Junior College