Sofia Mahmud
Calgary
Summary
Versatile and results-driven professional with experience in variety of fields. Demonstrated ability to streamline processes for increased efficiency, achieving significant improvements in client satisfaction. Possesses exceptional communication abilities, fostering positive relationships and exceeding employer expectations through teamwork and self-motivation.
Overview
2025
2025
years of professional experience
Work History
Receptionist
Monarch Hotel
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Warehouse Worker
SYSCO Food Services
03.2024 - 01.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Regularly handled a diverse range of heavy objects.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Cleaner
Bella Cleaning Service
10.2023 - 03.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained floor cleaning and waxing equipment.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Cleaner
Ghion Hotel
01.2015 - 03.2018
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
Education
Course Certificate - Conflict Management
University of California Irvine
Online06.2023
Course Certificate - Psychology
University of Toronto
Online01.2019
High School Diploma -
Italian School State
Asmara Eritrea07.2012
Skills
- Microsoft office
- Excellent communication skills
- Organization skills
- Time management
- Telephone skills
- Attention to detail
- Multi tasking
- Customer/Client relations
- Loading and unloading
- Material handling
- Knowledge of safety regulations
- Packaging and labeling
- Deadline adherence
- Team work
- Self motivated and disciplined
Languages
English
Full Professional
Arabic
Professional Working
Tigrigna
Full Professional
Italian
Full Professional
Amharic
Professional Working
Timeline
Warehouse Worker
SYSCO Food Services
03.2024 - 01.2025
Cleaner
Bella Cleaning Service
10.2023 - 03.2024
Cleaner
Ghion Hotel
01.2015 - 03.2018
Receptionist
Monarch Hotel
Course Certificate - Conflict Management
University of California Irvine
Course Certificate - Psychology
University of Toronto
High School Diploma -
Italian School State
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