Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
References
Timeline
Generic

Sofia Jimenez

Lynwood

Summary

Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.

Overview

16
16
years of professional experience

Work History

Patient Care Coordinator

Mini Pharmacy
Los Angeles
07.2023 - 06.2025
  • Coordinated patient medication refills efficiently.
  • Communicated with healthcare providers to resolve patient inquiries.
  • Confirmed insurance coverage details with precision.
  • Collaborated with pharmacy staff to prioritize patient needs promptly.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Processed patient intake information and updated medical records prior to treatment.
  • Received and routed care team messages and documents to appropriate staff.

Medical Records Coordinator

The Oncology Institute Of Hope and Innovation
Cerritos
08.2021 - 10.2022
  • Electronically filed between 50 and 100 medical patient records per day using EMR System such as iKnowMed
  • Coordinated with doctor's offices, hospitals, diagnostic and other medical facilities for patient records and transfers
  • Interviewed patients, reviewed medical records, and managed referrals from various medical offices
  • Researched patient data and records utilizing hospitals, labs and diagnostic portals & led on coordination between patient's and doctor's offices.
  • Led on administrative work: scheduling patients, transfering calls, managed patient outreach and communication; utilizing Xcel and other tools for documentation

Administrative Assistant/Front Desk

Mind, Health Institute
Beverly Hills
01.2019 - 10.2019
  • Led on managing the CEO's calendar which included patient scheduling and meetings
  • Managed correspondence and communication on behalf of the CEO with patients, doctor's offices, referrals and others
  • Other scheduling responsibilities included: managing the schedules of three psychiatrists and four therapists, scheduling up to one-hundred patient appointments per week. In addition, managing the patient's data through an EMR system, also utilizing Practice Fusion and Appointment Plus.
  • Front desk responsibilities included: answering high volume calls, emails, welcoming and signing in patients, preparing new patient intake forms.
  • Billing responsibilities included: requesting prior authorization for medication by calling or faxing patients' insurance providers, creating and managing Xcel sheets to document patients' payments and followed up and adjusted as needed.
  • Other responsibilities included: writing and processing medical necessity letters, contacting pharmacies for medication refills and medication approvals.

Front Office Scheduling Coordinator

Center for Pain Control
Encino
08.2013 - 12.2018
  • Front desk responsibilities included: managing high volume phone calls, scheduling patient appointments, welcoming and signing-in patients, assisting patients with paperwork, preparing intake forms and creating medical record files.
  • Managed and sent patient referrals to specialists, including outside of network, and requests for medical records from other providers.
  • Managed and requested medical authorizations from insurance providers for procedures and diagnostics.

Front Desk Manager

Physical Rehabilitation Services
Lynwood
12.2009 - 08.2013
  • Managed daily front desk responsibilities: answering phone calls, welcoming, and signing in patients, scheduling appointments, and preparing intake forms.
  • Prepared patient rooms for consultations, including cleaning, sanitizing, replenishing medical supplies.
  • Other responsibilities included: scanning, faxing, mailing, and emailing documents, and preparing medical files.

Education

Medical Billing and Coding Certificate -

Downey Adult School
Downey, CA
01.2009

Skills

  • Electronic health records
  • Patient scheduling
  • Medical documentation
  • Referral coordination
  • Patient communication
  • Time management
  • Attention to detail
  • Customer relationship management
  • Verbal and written communication

Volunteer Experience

Volunteer, LIFT-Los Angeles, Los Angeles, CA, 01/01/13, 12/31/14, Created bilingual personalized resource management plans to secure housing, employment, and other benefits for community members. Cultivated new and existing community partnerships to promote LIFT services across Los Angeles, Attended, tabled and made presentations at various community events across Los Angeles to promote LIFT services

Languages

Spanish, Fluency

References

References available upon request.

Timeline

Patient Care Coordinator

Mini Pharmacy
07.2023 - 06.2025

Medical Records Coordinator

The Oncology Institute Of Hope and Innovation
08.2021 - 10.2022

Administrative Assistant/Front Desk

Mind, Health Institute
01.2019 - 10.2019

Front Office Scheduling Coordinator

Center for Pain Control
08.2013 - 12.2018

Front Desk Manager

Physical Rehabilitation Services
12.2009 - 08.2013

Medical Billing and Coding Certificate -

Downey Adult School

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Sofia Jimenez