Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sofia Gonzales

San Diego,CA

Summary

As a Biology major at San Diego State University, my academic pursuits complement my professional experience. A deep understanding of client-focused strategies learned from my education and jobs will help me succeed further within health-related industries. My approach to service is rooted in empathy and efficiency, mirroring the health industry's core values and ensuring that each customer interaction is as informative as it is supportive.

At my most recent company, Adept Fasteners, my role as a Customer Sales Representative centers on managing a dynamic customer service environment. Here, I've honed my ability to handle a large number of customer interactions, ensuring satisfaction through meticulous attention to their queries on quotes and pricing. My commitment extends to maintaining up-to-date customer databases, demonstrating my competency in inventory management, and establishing trusting relationships.


In my current experience as a volunteer for the PACU unit at Scripps Hospital in La Jolla, I am experienced with community outreach and health education, utilize communication and interpersonal skills to build trust and effectively convey health information, and have a strong understanding of patient care and support to ensure positive health outcomes.

Overview

5
5
years of professional experience

Work History

Scripps Health Volunteer

Scripps Health
10.2024 - Current
  • Improved patient satisfaction scores by consistently providing compassionate care tailored to individual needs.
  • Contributed to a culture of continuous improvement within the unit by proactively addressing any areas of concern related to patient care or facility maintenance.
  • Promoted a positive atmosphere within the PACU unit through effective teamwork and clear communication with colleagues.
  • Collaborated with PACU nurses to provide timely care, facilitating efficient patient transitions between surgery and post-operative units.
  • Facilitated communication between patients, families, and medical professionals for improved understanding of post-operative care instructions.
  • Enhanced patient recovery by providing compassionate assistance and support during their time in the PACU.
  • Supported patients'' emotional well-being by offering empathetic listening and encouragement during their recovery process.
  • Maintained strict adherence to HIPAA regulations, ensuring the privacy and security of all patients'' personal health information.
  • Developed strong relationships with hospital staff across multiple departments to optimize collaborative efforts surrounding patient care initiatives.
  • Assisted in maintaining a clean and organized environment, contributing to optimal patient care and infection control measures.
  • Contributed to an efficient PACU unit by promptly completing assigned tasks such as stocking supplies and cleaning equipment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Transported patients between rooms and appointments or testing locations.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

Customer Sales Representative

Adept Fasteners
06.2022 - 08.2024
  • Managed over 300 emails from customers per day
  • Assisted call-in customers with questions regarding quotes and pricing.
  • Maintained a positive attitude and focused on customer satisfaction.
  • Entered data into Vpro given by the Sales team.
  • Assisted the Sales Department with all needs.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Maintained and managed customer files and databases.
  • Responded to customer calls and emails to answer questions about products and services.
  • Quoted prices, credit terms, and other bid specifications.

Dog Sitter/Dog Walker

Ilene Berman
06.2020 - 08.2023
  • Fed, walked and cared for dogs during owners' absences and out-of-town trips.
  • Cleaned up after dogs and properly disposed of waste to keep the community clean and free of potential hazards.
  • Made owners comfortable with care by following instructions and meeting dog needs.
  • Followed pet care instructions for dietary needs and medication regimens.

Restaurant Hostess

Wood Ranch BBQ
04.2022 - 08.2022
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Ensured that food was served promptly after being prepared by the kitchen staff.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Balanced cash register at end of shift according to established procedures.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Communicated with servers about new tables, changes in food availability and customer comments.

Retail Sales Associate

Fifty-Six Clothes
04.2020 - 08.2020
  • Welcomed customers and provided assistance in locating and purchasing products.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Managed cash register after the end of shift to balance and record accurate transactions.
  • Maintained a clean sales floor and straightened and faced merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting charges, and storing coupons.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.

Education

Bachelor of Science - Biology

San Diego State University
San Diego, CA
05-2027

High School Diploma -

West Ranch High School
Valencia, CA
05.2023

Skills

  • Accurate record keeping
  • Information updating
  • Customer service
  • Salesmanship
  • Stockroom upkeep
  • Cash handling
  • Honest and trustworthy
  • Supportive and Helpful team member
  • Physical activity
  • Vpro
  • Cooking
  • Baking
  • Product Knowledge
  • Aerospace industry knowledge
  • Business Development
  • Process Optimization
  • Customer Engagement
  • Customer Needs Assessment
  • Payment Processing
  • Account Management
  • Company policies
  • Cash Handling
  • Customer Account Management
  • Product Promotions
  • Patient care
  • Clinical documentation
  • Medical terminology
  • Data analysis
  • Team collaboration
  • Health promotion
  • Health education
  • Hospice care
  • Pediatric care
  • Leadership skills
  • Excellent communication
  • Organizational skills
  • Critical thinking
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making

Timeline

Scripps Health Volunteer

Scripps Health
10.2024 - Current

Customer Sales Representative

Adept Fasteners
06.2022 - 08.2024

Restaurant Hostess

Wood Ranch BBQ
04.2022 - 08.2022

Dog Sitter/Dog Walker

Ilene Berman
06.2020 - 08.2023

Retail Sales Associate

Fifty-Six Clothes
04.2020 - 08.2020

Bachelor of Science - Biology

San Diego State University

High School Diploma -

West Ranch High School
Sofia Gonzales