Sofia Gonzales

As a Biology major at San Diego State University, my academic pursuits complement my professional experience. A deep understanding of client-focused strategies learned from my education and jobs will help me succeed further within health-related industries. My approach to service is rooted in empathy and efficiency, mirroring the health industry's core values and ensuring that each customer interaction is as informative as it is supportive.

At my most recent company, Adept Fasteners, my role as a Customer Sales Representative centers on managing a dynamic customer service environment. Here, I've honed my ability to handle a large number of customer interactions, ensuring satisfaction through meticulous attention to their queries on quotes and pricing. My commitment extends to maintaining up-to-date customer databases, demonstrating my competency in inventory management, and establishing trusting relationships.

In my current experience as a volunteer for the PACU unit at Scripps Hospital in La Jolla, I am experienced with community outreach and health education, utilize communication and interpersonal skills to build trust and effectively convey health information, and have a strong understanding of patient care and support to ensure positive health outcomes.