Sofia Garcia
Seaside
Summary
Dynamic customer service professional with a strong foundation in customer service principles and a genuine passion and positive attitude towards continuous learning and development. Proven ability to deliver exceptional communication and problem-solving strategies, ensuring positive interactions and efficient resolutions in fast-paced environments. Committed to leveraging adaptability and a customer-centric mindset to enhance customer satisfaction and drive operational success. Recognized for radiating positivity and reliability, excelling in active listening and conflict resolution while fostering a welcoming atmosphere for all customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Champion/Cashier
Taco Bell
08.2024 - 08.2025
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Implemented strategies to improve customer engagement through effective communication and product knowledge.
- Resolved customer complaints promptly, contributing to positive brand reputation and loyalty.
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
- Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
- Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
- Maintained cleanliness of the service area, keeping it presentable and inviting for customers.
- Supported store promotions and marketing initiatives to drive sales and increase brand awareness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
San Ysidro Health Teen Clinic Peer Health Advocate
07.2023 - 05.2025
- Conducted outreach initiatives to raise awareness about available health programs and services within the community.
- Implemented outreach strategies to engage clients in community-based services.
- Organized community outreach events on various health topics that increased public awareness regarding preventive measures and available resources.
- Educated peers on topics related to teen health, such as STI Testing, Birth Control, Healthy Relationships, Mental Health & Stress Management.
Team Lead
Panera Bread
06.2023 - 09.2024
- Answering phone calls to address questions, complaints, and concerns
- Demonstrated exceptional accuracy in handling cash transactions, ensuring no discrepancies or errors
- Efficiently processed customer orders and payments in a fast-paced drive-thru environment
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to customers
- Maintained cleanliness and organization of the drive-thru area, including restocking supplies and cleaning equipment
- Supervised daily operations, ensuring quality standards and efficient service delivery.
- Trained and mentored team members on operational procedures and customer service excellence.
- Assisted in training new drive-thru cashiers on proper procedures, menu knowledge, and customer service skills
- Maintained an organized cash register system with accurate records of transactions throughout each shift
- Fostered positive relationships with regular drive-thru customers through personalized greetings and remembering their preferences
- Constantly restocking and having excellent greetings
Education
High School Student -
San Ysidro High School
San Diego, CA06.2025
Bachelor of Science - Biology
California State University Monterey Bay
Seaside, CA05-2029
Skills
- Exceptional communication
- Cleaning and sanitizing
- Taking orders
- Safe food handling
- Restocking skills
- Customer focus
- Processing payments, cash & card
- POS experience
- Dropping safe cash
- Positive attitude
- Listening skills
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Team leadership
Accomplishments
- Driver's License
- American Heart Association CPR/BLS Certified
- Completed Medical Assistant Program
Certification
- Completed Medical Assistant Course, practiced hands-on blood draws and injections
- Driver's License
- American Heart Association CPR/BLS Certification
Languages
English and Spanish - Fluent
Timeline
Service Champion/Cashier
Taco Bell
08.2024 - 08.2025
San Ysidro Health Teen Clinic Peer Health Advocate
07.2023 - 05.2025
Team Lead
Panera Bread
06.2023 - 09.2024
High School Student -
San Ysidro High School
Bachelor of Science - Biology
California State University Monterey Bay
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