Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sofia Garcia

Ontario

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilize communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative II

Waste Management
02.2024 - Current


  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for residential and commercial lines of business products, services, and company information.

Customer Service Representative

New Haven Animal Hospital, Ontario
05.2022 - 02.2024
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.

Receptionist

Ontario Veterinary Hospital, Ontario
09.2020 - 05.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.

Cashier/Pet Care

PetSmart, Chino
07.2019 - 09.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to high-quality customer service by providing knowledgeable information on pet care.

Education

Bachelor’s - Psychology, Social Behavior

University of California, Irvine
12.2019

Skills

  • Active listening
  • Critical thinking
  • Call center experience
  • Product sales
  • Billing
  • Attention to detail
  • Computer skills
  • Organization and time management

Languages

English
Spanish

Timeline

Customer Service Representative II

Waste Management
02.2024 - Current

Customer Service Representative

New Haven Animal Hospital, Ontario
05.2022 - 02.2024

Receptionist

Ontario Veterinary Hospital, Ontario
09.2020 - 05.2022

Cashier/Pet Care

PetSmart, Chino
07.2019 - 09.2020

Bachelor’s - Psychology, Social Behavior

University of California, Irvine

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Sofia Garcia