Sofia Galvan-Roca
Costa Mesa
Summary
Dedicated retail professional with proven strengths in customer service, team leadership, and conflict resolution. Experienced in inventory management and cash handling, ensuring efficient store operations and exceptional customer experiences.
Overview
2
2
years of professional experience
Work History
Shift Leader
Five Below
Costa Mesa
08.2024 - 12.2025
- Opened/Closed registers and store
- Delivered courteous service, addressing customer questions and concerns
- Assisted in training new staff
- Verified that cash drawers contained correct amounts of money during opening and closing shifts
- Worked on the main register ringing out customers and handling cash
- Assisted customers on self checkout registers
- Packed online orders and confirmed in store pickups
- Restocked beauty/merchandise
- Trash duty
- Swept/mopped
- cleaned bathrooms, break rooms and back room
- Reset sections
- Damaged out products prod' with zebra
- Communicated with other shift leaders to maintain up-to-standard store.
- Maintained records related to sales for store manager in sales binder
Retail Sales Associate
Five Below
Costa Mesa
11.2023 - 08.2024
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm and professional demeanor in busy, high-stress situations Priced and tagged merchandise
- Assisted customers in locating specific products throughout the store.
- Answered customer questions about products, sizing, and accessories
- Greeted customers upon entering the store and provided assistance.
- Restocked shelves to maintain product availability and store appearance.
- Operated self checkout registers and processed transactions including sales, returns, and exchanges.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Collaborated with team members to achieve store goals and objectives.
- Recovered racks and shelves to maintain store image
- Helped with inventory audits
Education
Associate of Arts -
Orange Coast College
Costa Mesa, CA06-2028
High School Diploma -
Newport Harbor Highschool
Newport Beach06-2024
Skills
- Customer service
- Spanish
- Multitasking
- Flexible schedule
- Problem solving
- Cash handling
References
- Rosalinda Soto, Store Manager
- Phone Number : (562) 665-5504
- Samantha Hernedes, Shift Leader
- Phone Number : (949) 537-1275
Timeline
Shift Leader
Five Below
08.2024 - 12.2025
Retail Sales Associate
Five Below
11.2023 - 08.2024
Associate of Arts -
Orange Coast College
High School Diploma -
Newport Harbor Highschool