Sofia fiaz
Edmonton
Summary
Enthusiastic and customer-focused professional with 4 years of experience in fast-paced, customer service-driven environments. Seeking a Sales Associate position at Alo, where I can leverage my strong communication skills, passion for fitness and wellness, and ability to drive sales to contribute to the success of the brand while providing an exceptional shopping experience to customers.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
05.2023 - Current
- Focused heavily on customer connections, from product recommendations to fostering personal relationships to ensure brand loyalty
- Managed cash handling and transactions, maintaining accuracy in a fast-paced, high-volume environment.
- Worked collaboratively ensuring smooth operations during peak hours, and a positive and energetic atmosphere.
Cast Member, Cast Trainer
Cineplex Odeon
10.2020 - 04.2022
- Promoted special offers and products, demonstrating the ability to upsell and boost sales, similar to achieving goals in a retail environment.
- Provided outstanding customer service by assisting guests in a friendly, approachable manner, ensuring a positive and engaging experience.
- Mentored new employees, guiding them through operational procedures, customer service techniques, and company values
Education
Bachelor of Science - Biology
University of Alberta
Edmonton, AB06-2025
Skills
- Customer Experience: Passion for creating personalized, positive interactions that exceed customer expectations
- Sales & Upselling: Proven ability to recommend products
- Adaptability: Thrive in fast-paced environments
- Communication: Excellent verbal communication skills
- Team Collaboration: Able to work effectively with others
Languages
English
Native or Bilingual
Pashto
Native or Bilingual
French
Limited Working
Timeline
Barista
Starbucks
05.2023 - Current
Cast Member, Cast Trainer
Cineplex Odeon
10.2020 - 04.2022
Bachelor of Science - Biology
University of Alberta
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