Sofia Esparza Marquez
Oceanside
Summary
Resort Operations Associate at Legoland California Resort, providing great guest experiences through exceptional customer service.
Hardworking and passionate with strong organizational skills.
Dependable and detail-oriented, with over a year of experience in customer service. Possesses problem-solving, and communication skills.
Overview
2
2
years of professional experience
Work History
Resort Operations Associate
Legoland California Resort
03.2024 - Current
- Performed daily operations to enhance guest experience and maintain high service standards.
- Performed operational tasks efficiently, ensuring adherence to safety protocols and company policies.
- Resolved guest inquiries promptly, contributing to positive reviews and repeat visits.
- Managed register and stocked to maintain inventory accuracy.
- Customer service and experience with guest interactive zones
Education
High School Diploma - History
Vista High School
Vista, CASkills
- Verbal and written communication
- Teamwork
- Multitasking
- Problem-solving abilities
- Reliability
- Organizational skills
- Active listening
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Resort Operations Associate
Legoland California Resort
03.2024 - Current
High School Diploma - History
Vista High School
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