Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sofia Di Giovanni

Summary

Outgoing and detail-oriented college student with proven history of resourcefulness and reliability. Organized and dependable in managing multiple priorities with a positive attitude. Has a strong willingness to take on added responsibilities to meet team goals and to gain more knowledge and experience in the work field

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate, Cashier

Rona Inc
01.2023 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Stocked, tagged and displayed merchandise as required.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Built relationships with customers to encourage repeat business.

Special Olympics Volunteer (Track Team)

Special Olympics BC
03.2022 - Current
  • Lead coach for track team of children and young adults with Autism, disabilities and down syndrome.
  • Built strong routines of training and conditioning for athletes of all abilities
  • Gained knowledge and experience working with children in educational setting.
  • Worked with children and parents to closely monitor and record social, behavioral and academic growth.
  • Worked independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement of the child
  • Coached individual participants in skills necessary for excellent achievement in target sports.
  • Developed and delivered effective and engaging coaching sessions to improve performance.

Emergency Room Volunteer

BC Children's Hospital
02.2022 - 02.2023
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Answered patient inquiries and provided information about healthcare services.
  • Coordinated with other healthcare professionals to provide patients with comprehensive care.
  • Assisted physicians with completing medical procedures and treatments.
  • Played games, worked on puzzles, and read books to young children.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Engaged with children on age-appropriate level.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Lead Expeditor, Restaurant Hostess

Spacca Napoli
01.2022 - 01.2023
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Took care of reservations and to-go orders, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Trained new expeditors and food runners according to company policies and standards.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Confirmed proper placement of products and side items while implementing special instructions.

Soccer Coach (K-Gr 4), Spring Break Camp

Delta United FC
03.2021 - 03.2021
  • Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
  • Developed and led age- and ability-appropriate soccer training drills.
  • Established individual goals and monitored player performance to support achievement.
  • Built positive, productive training environments fostering team unity
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.

Agricultural Manager (Kids Exhibit)

Pacific National Exhibition
08.2017 - 08.2020
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Coordinated learning-focused program to help children build foundational knowledge.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Bachelor of Science - Nursing

University of British Columbia
Vancouver, BC
05.2026

High School Diploma -

Burnaby Central Secondary
Burnaby, BC
06.2021

Skills

  • Strong communication and interpersonal skills
  • Adaptable and flexible
  • Personable
  • Detail-oriented
  • Caring/compassionate
  • Strong customer service skills
  • Problem solver and critical thinker
  • Willingness to learn

Certification

  • First-aid certified (SFA/BLS), Pacific First Aid - February 2023 to current

Timeline

Sales Associate, Cashier

Rona Inc
01.2023 - Current

Special Olympics Volunteer (Track Team)

Special Olympics BC
03.2022 - Current

Emergency Room Volunteer

BC Children's Hospital
02.2022 - 02.2023

Lead Expeditor, Restaurant Hostess

Spacca Napoli
01.2022 - 01.2023

Soccer Coach (K-Gr 4), Spring Break Camp

Delta United FC
03.2021 - 03.2021

Agricultural Manager (Kids Exhibit)

Pacific National Exhibition
08.2017 - 08.2020

Bachelor of Science - Nursing

University of British Columbia

High School Diploma -

Burnaby Central Secondary

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Sofia Di Giovanni