Summary
Overview
Work History
Education
Skills
Timeline
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Sofia Depaola

Santa Maria

Summary

Motivated and adaptable professional with experience in customer service, food service, and behavioral health. Known for being dependable, quick to learn, and great with people. Currently working in behavioral support and excited to bring strong communication and a team-first mindset to new opportunities.

Overview

2
2
years of professional experience

Work History

Behavior Technician

Amergis
10.2024 - Current
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

Server

Red Lobster
02.2024 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Cashier Team Lead

Petco
08.2023 - 01.2024
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Education

Licensed Cosmetologist - Beauty

Designs School of Cosmetology
Paso Robles, CA
01.2024

High School Diploma -

Ernest Righetti High School
Santa Maria, CA
06.2022

Skills

  • Multitasking and organization
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Teamwork and collaboration
  • Positive attitude

Timeline

Behavior Technician

Amergis
10.2024 - Current

Server

Red Lobster
02.2024 - 05.2024

Cashier Team Lead

Petco
08.2023 - 01.2024

Licensed Cosmetologist - Beauty

Designs School of Cosmetology

High School Diploma -

Ernest Righetti High School

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Sofia Depaola