SOFIA DELGADO
LOSANGELES
Summary
Results-driven professional with extensive experience in retail and customer service. Recognized for adaptability and reliability, consistently achieving high customer satisfaction ratings through effective communication and problem resolution. Focused on driving team success and enhancing overall customer experiences.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Assistant Store Manager
Km Beauty and More
Los Angeles, CA
03.2020 - 06.2026
- Led daily operations to enhance customer satisfaction and improve store performance.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Housekeeper
Korea Cleaning Company
Santa Monica, CA
08.2019 - 09.2021
- Maintained cleanliness and organization in residential and commercial spaces.
- Utilized cleaning equipment and chemicals safely and effectively.
- Assisted colleagues in training on proper cleaning techniques and safety protocols.
- Implemented new cleaning procedures that improved overall efficiency.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Retail Sales Associate
Dds Discount
Inglewood, CA
09.2017 - 06.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store organization and cleanliness to ensure a welcoming environment.
- Operated point-of-sale system efficiently, processing transactions accurately.
- Collaborated with team members to restock shelves and manage inventory effectively.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Stocker
Target Logistics
Culver City, CA
10.2016 - 01.2017
- Stocked shelves efficiently to ensure product availability and enhance customer experience.
- Organized inventory for optimal space utilization and improved accessibility.
- Assisted in maintaining store cleanliness and presentation standards consistently.
- Collaborated with team members to restock items during peak hours effectively.
- Developed familiarity with safety protocols for handling merchandise safely.
- Supported seasonal merchandising initiatives by setting up promotional displays accurately.
- Adapted quickly to changing priorities, ensuring timely completion of tasks in dynamic environment.
Education
High School Diploma -
Alain Locke High School
Los Angeles, CA06.2016
Medical Assistant -
UEI College
Gardena, CA12.2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Team building and leadership
- Time management
- Team management
- Teamwork
- Reliability and punctuality
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Computer skills
- Excellent communication
- Billingual
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Store Manager
Km Beauty and More
03.2020 - 06.2026
Housekeeper
Korea Cleaning Company
08.2019 - 09.2021
Retail Sales Associate
Dds Discount
09.2017 - 06.2018
Stocker
Target Logistics
10.2016 - 01.2017
Medical Assistant -
UEI College
High School Diploma -
Alain Locke High School