Sofia Cuevas
Ontario
Summary
Results driven shift lead with a strong focus on customer service, staff supervision, and employee training. Proven ability to maintain a clean, organized environment and motivate teams to achieve operational excellence. Also operated various kitchen equipment, such as fryers, ovens, and grills. Counted assigned cash drawer at the end of each shift. Assisted in the set up and take down of concession stand operations, including equipment, signage, and displays.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead
Skate Express
Chino, CA
10.2024 - Current
- Trained new team members on procedures and safety protocols.
- Assisted in maintaining a clean and organized work environment for safety compliance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Family Babysitter
Ontario, CA
05.2019 - Current
- Developed and implemented creative play activities to enhance children's learning and development.
- Monitored health and well-being of children, promptly addressing any concerns or emergencies that arose.
- Provided a safe environment for children, ensuring their well-being and security at all times.
- Communicated positively with children and guardians.
- Handled emergencies effectively, demonstrating quick thinking and responsiveness in high-stress situations.
- Communicated effectively with parents regarding children's progress and behavioral concerns.
- Managed scheduling and routines to maintain consistency in childcare practices.
Education
High School Diploma -
Chaffey High School
Ontario, CA05.2024
Associate of Science -
Chaffey College
Rancho Cucamonga, CA05.2028
Bachelor of Science - Kinesiology
California State University, Fullerton
Fullerton, CA05.2028
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff supervision
- Point of sale system operation
- Fast and efficient service worker
- Stock replenishment
- Food safety
Certification
- Sexual Harassment certificate
- Food Handler's certificate
Timeline
Shift Lead
Skate Express
10.2024 - Current
Family Babysitter
05.2019 - Current
High School Diploma -
Chaffey High School
Associate of Science -
Chaffey College
Bachelor of Science - Kinesiology
California State University, Fullerton