Sofia Costantino
Winnipeg,MB
Summary
An experienced customer service representative looking to obtain employment in a position that can use and strengthen my skills and abilities.
Overview
1
1
Certification
7
7
years of post-secondary education
4
4
years of professional experience
Work History
Front Desk Receptionist
Aura Hair Salon
Winnipeg, Canada
12.2022 - Current
- Greeted clients warmly and provided exceptional customer service at the front desk.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Scheduled appointments using salon management software efficiently and accurately.
- Handled retail product sales, recommending items based on client needs.
Cabin Counsellor
YMCA Camp Stephens
Kenora, Canada
05.2025 - 09.2026
- Supervised 8-11 kids daily for up to two weeks at an overnight camp, creating age-appropriate activities to enhance camper engagement and enjoyment.
- Planned and led 10 kids on overnight canoe trips, planned meals, routes and activities to ensure fun and educational time away from camp while also ensuring safety and well-being of campers.
- Ran climbing club, taught climbing lessons for kids aged 8 to 15, and trained them on rock wall techniques and safety.
- Monitored camper behavior, resolving conflicts and promoting positive interactions to maintain a supportive camp environment.
- Provided first aid and emergency care during camp sessions.
Receptionist / Physiotherapist Aide
Prairie Trail Physiotherapy
Winnipeg, Canada
11.2025 - 06.2026
- Managed appointment scheduling using clinic software.
- Processed patient payments and insurance claims accurately and updated accounts to reflect balance changes.
- Maintained organized patient records and ensured confidentiality compliance.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Banquet Server / Bartender
Pine Ridge Golf Club
Winnipeg, Canada
04.2024 - 10.2024
- Deliver consistent and high-quality service for weddings and corporate functions, and serve up to 300 guests per event.
- Maintain the cleanliness and organization of serviceware, equipment, banquet kitchen and storage areas.
- Occasionally act as bartender and prepare alcoholic and non-alcoholic beverages.
- Assisted kitchen staff with food prep, plated dishes, set up buffets, and served food in proper order, ensuring consistency and adherence to health and safety standards.
Park Attendant
Manitoba Parks
Grand Marais, Canada
06.2023 - 09.2023
- Greeted park visitors, provided information on park rules and regulations, addressed complaints, and resolved conflicts, ensuring positive visitor experiences.
- Sold Park passes and collected fees from customers.
- Performed routine maintenance tasks to uphold park cleanliness and safety standards.
Education
Faculty of Sciences -
Université de Saint Boniface
Winnipeg, MB 09.2023 - 09.2026
French Immersion Diploma -
Miles Macdonell Collegiate
Winnipeg, MB 09.2019 - 06.2023
Skills
- Customer Service
- Computer Proficiency
- Attention to detail
- Time management
- Conflict resolution
- Team collaboration
- Written and verbal communication
- Confidentiality handling
- Intermediate French
- Beginner Spanish
Certification
- Smart Choices: Responsible Service Certification, 02/29
- The Lifesaving Society's Bronze Cross Certification, 06/27
- Emergency First Aid and CPR C Certification, 01/27
- Pleasure Craft Operator Card
Volunteer Experience
- Festival du Voyageur, Bartender and Ticket Scanner, 2026
- Folklorama Italian Pavilion, Dancer and Community Volunteer, 2018 - Present
- LA Dance Academy, Dance Teacher's Assistant, 2019 - 2023
- FCNW, Soccer Referee, 2018 - 2020
- Seven Oaks Daycare, Childcare Assistant, 2019
Timeline
Receptionist / Physiotherapist Aide
Prairie Trail Physiotherapy
11.2025 - 06.2026
Cabin Counsellor
YMCA Camp Stephens
05.2025 - 09.2026
Banquet Server / Bartender
Pine Ridge Golf Club
04.2024 - 10.2024
Faculty of Sciences -
Université de Saint Boniface
09.2023 - 09.2026
Park Attendant
Manitoba Parks
06.2023 - 09.2023
Front Desk Receptionist
Aura Hair Salon
12.2022 - Current
French Immersion Diploma -
Miles Macdonell Collegiate
09.2019 - 06.2023