Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sofia Chavarria

Sofia Chavarria

Calgary,Canada

Summary

Dedicated professional with demonstrated excellence in customer service and hospitality operations, currently advancing technical expertise through computer science studies. Combines strong interpersonal abilities with analytical thinking to optimize processes and deliver effective solutions in dynamic environments.

Overview

6
6
years of professional experience
2
2

Certifications

Work History

EVENT SERVER

Hudson
02.2024 - Current
  • Guest Services & Client Relations
    Welcomed 100+ guests per event, provided venue information, and resolved inquiries and directing attendees.
    Delivered attentive food and beverage service, ensuring seamless guest experiences for high-profile clients.
  • Operational Coordination
    Executed precise event setups by interpreting floor plans, arranging seating for 100–500 attendees, and preparing buffet stations.
    Managed inventory of supplies, reducing shortages through proactive tracking and restocking.
  • Team Leadership & Process Improvement
    Trained and onboarded new hires in service protocols,
    Collaborated with cross-functional staff (catering, security) to ensure timely event execution.

BEVERAGE SERVER/HOSTESS

Elbow River Casino
07.2022 - Current
  • Guest Services & Front-of-House Operations
    Welcomed and seated guests with attentive, friendly service to create positive dining experiences
    Managed beverage service including alcohol orders and table maintenance throughout service
  • Inventory & Financial Management
    Maintained complete work area and dining inventory before/after each shift
    Conducted regular stock rotation between front-of-house and storage areas
    Processed customer payments and completed accurate end-of-shift paperwork
  • Dining Operations & Team Support
    Reset tables efficiently by clearing dishes and preparing for new guests
    Assisted with bar setup and closing procedures to meet establishment standards
    Collaborated with kitchen and service staff to ensure smooth dining operations

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance
01.2019 - 02.2022
  • Client Relations Management
    Served as primary point of contact for customer inquiries, providing accurate information on products and services
    Demonstrated exceptional conflict resolution skills in addressing and resolving customer concerns
    Maintained composure and professionalism when handling escalated situations
  • Financial & Administrative Operations
    Processed and verified customer transactions including orders, returns, and billing
    Conducted credit evaluations and coordinated with collections department as needed
    Maintained meticulous records of all customer interactions and transactions
  • Operational Excellence
    Assisted in workforce scheduling to optimize service delivery during peak operational periods
    Contributed to team training initiatives and service standard implementation
    Identified opportunities for process improvements in customer service delivery

Education

HIGH SCHOOL DIPLOMA -

Colegio Coronel Francisco Linares
12.2019

Bachelor of Science - Computer Science

University of Calgary
Calgary, AB
01-2028

Skills

  • Customer Relations
  • Financial Transactions
  • Staff Training
  • Programming Fundamentals
  • Web Basics
  • Process Optimization

Certification

  • Standard First Aid with CPR/AED (Level C)
  • ProServe

Timeline

EVENT SERVER

Hudson
02.2024 - Current

BEVERAGE SERVER/HOSTESS

Elbow River Casino
07.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance
01.2019 - 02.2022

HIGH SCHOOL DIPLOMA -

Colegio Coronel Francisco Linares

Bachelor of Science - Computer Science

University of Calgary

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Sofia Chavarria