Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Sofia Bejerano

Rosemead,CA

Summary

Technical support professional bringing valuable experience to role. Known for effectively resolving technical issues and enhancing user experiences while focusing on clientele relations. Highly collaborative, with strong focus on team synergy and adaptability. Skilled in diagnosing and addressing technical challenges with proficiency and reliability. Currently working on finishing CompTIA+ certification to further improve knowledge on technical support.

Overview

8
8
years of professional experience

Work History

Specialist

Apple
08.2025 - Current
  • Assisted customers with basic technical issues concerning various Apple products.
  • Completed sales with POS device (ISAAC.)
  • Stayed up to date with Apple developments, specifically product launches and software updates.
  • Assisted customers with setting up and moving data across various devices.
  • Maintained store visual standards.
  • Supported team when needed, always putting the customer satisfaction and comfort in store above all.
  • Provided personalized recommendations best fit per customer's individual needs.

Technical Support Specialist

Paramount Pictures
08.2020 - Current
  • Daily technical support for over 1500 production crew users.
  • Assistance with installing software on mobile devices, laptops and desktops.
  • Primary employee to perform onboarding for users per production crew.
  • Created technical documentation for first-time situations that arose.
  • Trained new IT Support to get them accustomed to workflow.
  • Walked individuals through basic troubleshooting tasks.
  • Resolved diverse range of technical issues across multiple systems (Windows and Apple alike) and applications for customers and end-users across various time zones.
  • Created user accounts, assigned permissions, adjusted data restrictions for backups.
  • Managed database via Datto for deactivations and restorations alike.
  • Generated biweekly/monthly reports for trends among productions and their users.
  • Maintained positive clientele relationships by always meeting each user's needs.
  • Correctly ticketing requests and making sure each ticket is closed in a timely manner.

Radio Host and Website Developer

Chapman University
08.2019 - 05.2020
  • Created website that kept club members and casual listeners up to date with current radio shows, weekly updates and club events.
  • Implemented live radio play on website that could be played in the background on mobile devices.
  • Maintained website weekly with new music releases as well as personal requests made by coworkers/club members.
  • Curated and hosted a weekly broadcast focusing on lesser known musical artists.
  • Recorded segments for playback in my own show and for other hosted shows.
  • Brainstormed and finalized club outing events.
  • Devised marketing and promotional campaigns to increase ratings and opportunities for club members.
  • Set up and maintained radio booth equipment, such as mics, soundboards and speakers.

Cashier

Taco Bell
01.2019 - 05.2019
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Set up new sales displays each week with fresh merchandise.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Designer

1950 Collective
01.2018 - 07.2018
  • Obtained approval of concepts by submitting rough drafts to management or to client.
  • Utilized various software programs, interweaving both traditional and digital art.
  • Created a series of designs to be sold on wearable merchandise.
  • Kept up with trends to best cater to the targeted audience.
  • Created a wide range of designs, around 2-3 per month, based on pop culture and music.

Education

Bachelor of Science - Software Engineering

Chapman University
Orange, CA
05-2025

Skills

  • Database management
  • Remote support
  • Technical troubleshooting
  • Customer communications
  • Customer relations
  • Documentation management
  • Analytical thinking

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Limited Working
Korean
Limited Working
Italian
Limited Working

Hobbies and Interests

  • App Development
  • Designing and Printing 3D Models
  • Digital Art and Animation
  • Drawing and Painting
  • Entrepreneurship (home bakery, selling handmade items, etc.)
  • Graphic Design
  • Language Learning
  • Music (piano, guitar)
  • Reading
  • Robotics
  • Traditional art (sketching, painting, etc.)

Timeline

Specialist

Apple
08.2025 - Current

Technical Support Specialist

Paramount Pictures
08.2020 - Current

Radio Host and Website Developer

Chapman University
08.2019 - 05.2020

Cashier

Taco Bell
01.2019 - 05.2019

Designer

1950 Collective
01.2018 - 07.2018

Bachelor of Science - Software Engineering

Chapman University

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Sofia Bejerano