Sofia Amini
Markham,ON
Summary
Dedicated team member with strong customer service skills and effective communication. Experienced in maintaining organized workspaces and addressing customer inquiries promptly. Ready to contribute to a positive workplace environment.
Overview
3
3
years of professional experience
Work History
Team Member
Tim Hortons
Markham, Ontario
11.2025 - Current
- Collaborated with team to maintain a clean and organized workspace.
- Communicated effectively with customers to address inquiries.
- Operated cash register for processing customer transactions efficiently.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Monitored expiration dates on food items for freshness assurance.
- Collaborated with team members to achieve daily goals.
Front Desk Receptionist
AMB Japanese Auto Parts
Toronto, Ontario
04.2024 - 04.2025
- Maintained a clean and welcoming front desk environment at all times.
- Supported administrative tasks by filing documents and managing records effectively.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Pharmacy Assistant
Shoppers Drug Mart
Markham, Ontario
02.2024 - 07.2024
- Assisted pharmacists with medication preparation and dispensing tasks.
- Maintained pharmacy inventory by organizing and restocking shelves regularly.
- Processed prescriptions accurately using the pharmacy management system.
- Handled cash transactions and managed the point-of-sale system effectively.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
Catering Staff Member
Zee Palace Banquet Hall
Ajax, Ontario
10.2022 - 03.2024
- Set up banquet tables and chairs according to event specifications.
- Assisted in serving food and beverages to guests during events.
- Collaborated with team members to ensure smooth event execution.
- Communicated with kitchen staff regarding food service timing and needs.
- Provided excellent customer service by addressing guest inquiries promptly.
- Assisted catering manager with setting up the event space and ensuring all necessary items were present.
Parking Assistant
Markham Fairgrounds
Markham, ON
10.2023 - 10.2023
- Assisted visitors in locating parking spaces during events at the fairgrounds.
- Managed traffic flow to ensure safe and efficient parking operations.
- Communicated with event staff to coordinate parking needs and logistics.
- Resolved customer complaints in a professional manner.
- Provided assistance with traffic control during large events.
Education
High School Diploma -
Middlefield Colligate Institute
Markham, ON06-2025
Bachelor of Science - Psychology
University of Toronto
TorontoSkills
- Customer service
- Team collaboration
- Effective communication
- Data entry
- Inventory management
- Problem solving
- Time management
- Cash handling
Languages
English
Professional
Farsi
Professional
References
References available upon request.
Timeline
Team Member
Tim Hortons
11.2025 - Current
Front Desk Receptionist
AMB Japanese Auto Parts
04.2024 - 04.2025
Pharmacy Assistant
Shoppers Drug Mart
02.2024 - 07.2024
Parking Assistant
Markham Fairgrounds
10.2023 - 10.2023
Catering Staff Member
Zee Palace Banquet Hall
10.2022 - 03.2024
High School Diploma -
Middlefield Colligate Institute
Bachelor of Science - Psychology
University of Toronto