Sofia Alloul
Laval,QC
Summary
Experienced in efficiently managing customer interactions and promptly resolving issues. Utilizes strong communication skills and empathy to cultivate and sustain enduring customer relationships. Demonstrates a proven track record of consistently maintaining high levels of customer satisfaction, fostering loyalty, and ensuring a positive overall experience.
Overview
14
14
years of professional experience
Work History
Wait Staff Member
Piatti Pizzeria
01.2023 - 11.2024
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Signaleuse routière
Security X Guard
01.2022 - 02.2023
- Completed installations of advanced traffic management systems, enhancing overall transportation network functionality.
- Stayed up-to-date on industry trends by attending workshops and conferences, further developing technical skills and knowledge base as a technician.
- Contributed to a safer community with prompt response to emergency situations requiring immediate signal repairs or adjustments.
Customer Service Representative
Pneus À Rabais
06.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Secretarial Assistant
Toiture Bélanger et Filles
01.2015 - 01.2019
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Demonstrated strong multitasking abilities while prioritizing tasks according to deadlines and importance levels.
Business Analyst
Télus Mobilité
02.2011 - 01.2014
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Enhanced customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
Education
Forklift Licence -
OUFSST
01.2023
Logistics And Supply Chain Management
Cdi College
Laval01.2022
GED -
Florida Adult Education Center
West Palm Beach, FL 01.2008
Skills
- Effective Multitasking
- Professional appearance
- Strong work ethic
- Customer service
- Problem resolution
- Client relations
Languages
French
Full Professional
English
Native or Bilingual
Timeline
Wait Staff Member
Piatti Pizzeria
01.2023 - 11.2024
Signaleuse routière
Security X Guard
01.2022 - 02.2023
Customer Service Representative
Pneus À Rabais
06.2021 - 01.2022
Secretarial Assistant
Toiture Bélanger et Filles
01.2015 - 01.2019
Business Analyst
Télus Mobilité
02.2011 - 01.2014
Forklift Licence -
OUFSST
Logistics And Supply Chain Management
Cdi College
GED -
Florida Adult Education Center
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