Sofia Alilovic
Aurora,ON
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Outgoing and friendly Barista with solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Anton Ayoub
08.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages and foods.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge of drink and food making techniques and customer service standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Babysitter
N/A
02.2022 - 12.2022
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands and share by leading by example.
- Assisted children with homework assignments and special projects across different subjects.
Receptionist
Luka Alilovic
09.2021 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
No Degree -
St Maximilian Kolbe CHS
Aurora, ONSkills
- Behaviour Management
- Customer Complaint Resolution
- Operating Telephones
- Organization and Efficiency
- Communication Skills
- Critical Thinking and Problem Solving
- Menu Memorization
- Professionalism and Strong Work Ethic
- Food Preparation
- Table Bussing
- Excellent Math Skills
Accomplishments
Maintained Honor Roll status throughout high school
Certification
Food Handling Certification
Hobbies
Engage in a diverse range of activities, from staying fit through regular workouts to expressing creativity in baking, cooking, and sewing, all while finding joy in a good book and maintaining a well-organized lifestyle.
Timeline
Barista
Anton Ayoub
08.2023 - Current
Babysitter
N/A
02.2022 - 12.2022
Receptionist
Luka Alilovic
09.2021 - 12.2022
No Degree -
St Maximilian Kolbe CHS
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