SOE SAN DAR
Guelph
Summary
Professional with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
22
22
years of professional experience
1
1
Certification
Work History
PCA
Schlegel Villages
06.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Health Care Facilitator
Self Employed Services
07.2022 - 05.2024
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Streamlined communication between patients, families, and healthcare providers, ensuring accurate information sharing.
- Improved patient care by developing and implementing comprehensive care plans tailored to individual needs.
- Collaborated with interdisciplinary teams for cohesive treatment approaches and optimal patient outcomes.
- Conducted thorough assessments to identify patient needs and developed appropriate interventions accordingly.
- Acted as a vital resource for family members, providing timely updates and addressing concerns with empathy and professionalism.
- Supported individuals facing mental health challenges by offering compassionate guidance and advocating for their unique needs within the healthcare system.
- Coordinated appointments with specialists for seamless integration of services across multiple disciplines.
- Conducted regular consultations with physicians regarding medication management to optimize patient outcomes.
- Maintained up-to-date documentation of patient progress, enabling informed decision-making among healthcare professionals.
Health Care Facilitator
BLK MAX HOSPITAL
09.2020 - 06.2022
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Streamlined communication between patients, families, and healthcare providers, ensuring accurate information sharing.
- Improved patient care by developing and implementing comprehensive care plans tailored to individual needs.
- Prepared documents and reports for clinical reviews and discharge plans.
- Acted as a vital resource for family members, providing timely updates and addressing concerns with empathy and professionalism.
- Conducted thorough assessments to identify patient needs and developed appropriate interventions accordingly.
- Conducted regular consultations with physicians regarding medication management to optimize patient outcomes.
- Coordinated appointments with specialists for seamless integration of services across multiple disciplines.
- Contributed to the continuous improvement of the facility''s quality of care through active participation in performance improvement initiatives.
- Provided ongoing support to patients throughout their recovery process, fostering independence and self-advocacy skills.
- Facilitated smooth transitions between care settings by coordinating services and communicating relevant information to all parties involved.
- Fostered positive relationships with fellow team members, enhancing collaboration efforts within the workplace environment.
- Served as a liaison between patients, families, and medical staff to maintain open lines of communication and facilitate understanding of complex health issues.
- Empowered clients to make informed decisions about their care by explaining treatment options thoroughly in an accessible manner.
- Enhanced patient satisfaction by providing empathetic support and addressing concerns promptly.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
MEDICAL COORDINATOR
Apollo Hospitals
09.2014 - 08.2020
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Served as a critical point of contact for patients during emergencies or after-hours situations, providing appropriate guidance and support during challenging moments.
- Reduced appointment wait times for patients by effectively managing schedules and optimizing appointment bookings.
- Developed education materials for patients on various health topics to improve their overall understanding of conditions or treatments involved in their care plan.
- Improved patient satisfaction by promptly addressing concerns, answering questions, and providing clear explanations of treatment plans.
- Ensured compliance with all federal and state regulations related to medical practices by staying up-to-date on industry best practices and adapting internal policies accordingly.
- Streamlined patient intake processes by implementing digital solutions for form completion before appointments, reducing waiting room time significantly.
- Provided compassionate support to patients during difficult times, offering resources for emotional wellbeing alongside physical health treatments.
- Collaborated closely with insurance companies to resolve any discrepancies or coverage issues on behalf of patients quickly, reducing financial stress for individuals and families.
- Increased the efficiency of healthcare teams through effective collaboration and coordination among physicians, nurses, and support staff.
- Coordinated clinical research projects by liaising between investigators, sponsors, and ethics committees, ensuring all necessary documentation was completed accurately and on time.
- Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
- Assisted with medical procedures when necessary to ensure optimal patient outcomes while adhering to safety protocols strictly.
- Ensured accurate record-keeping by diligently maintaining electronic health records and updating patient information as needed.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Executive Assistant
INTERNATIONAL WOMMEN POLYTECHNIC
11.2010 - 09.2014
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Improved office efficiency by implementing new filing systems and document management processes.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
AREA SALE MANAGER
TECHNO DRUGS
11.2008 - 09.2010
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Built lasting relationships with clients through outstanding customer service interactions.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
- Prepared sales presentations for clients showing success and credibility of products.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Led sales region to increase sales and boost team morale.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
BRANCH MANAGER
DIETHELM TRAVEL MYANMAR
05.2003 - 05.2007
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Education
HONS DIPLOMA - ADVERTISING, MARKETING, PUBLIC RELATION @ HRM
INTERNATIONAL WOMEN POLYTECHNIC
DELHI, INDIA12-2012
DIPLOMA - SECRETARIAL PRACTICE
INTERNATIONAL WOMEN POLYTECHNIC
DELHI, INDIA12-2012
MBA - MARKETING
NANYANG INSTITUTE OF MANAGEMENT
SINGAPORE03-2002
M.B.B.S(Rgn) - Medical Anthropology
INSTITUTE OF MEDICINE 1
YANGON, MYANMAR03-1990
Skills
- Staff management
- Project management
- Stakeholder communications
- Customer relations
- Schedule management
- Project tracking
- Strategic planning
- Team collaboration
- Client relations
- Relationship building
Languages
English
Professional Working
Hindi
Limited Working
Punjabi
Elementary
JAPANESE
Limited Working
Certification
- First Aid Certification - American Red Cross or American Heart Association.
Interests
- Volunteering
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Dancing
- Outdoor Recreation
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
PCA
Schlegel Villages
06.2024 - Current
Health Care Facilitator
Self Employed Services
07.2022 - 05.2024
Health Care Facilitator
BLK MAX HOSPITAL
09.2020 - 06.2022
MEDICAL COORDINATOR
Apollo Hospitals
09.2014 - 08.2020
Executive Assistant
INTERNATIONAL WOMMEN POLYTECHNIC
11.2010 - 09.2014
AREA SALE MANAGER
TECHNO DRUGS
11.2008 - 09.2010
BRANCH MANAGER
DIETHELM TRAVEL MYANMAR
05.2003 - 05.2007
HONS DIPLOMA - ADVERTISING, MARKETING, PUBLIC RELATION @ HRM
INTERNATIONAL WOMEN POLYTECHNIC
DIPLOMA - SECRETARIAL PRACTICE
INTERNATIONAL WOMEN POLYTECHNIC
MBA - MARKETING
NANYANG INSTITUTE OF MANAGEMENT
M.B.B.S(Rgn) - Medical Anthropology
INSTITUTE OF MEDICINE 1
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