Soe Zaw Paing

• Identified opportunities to improve business process flows and productivity.
• Collaborated with senior management to develop strategic initiatives and long-term goals.
• Oversaw business-wide changes to modernize procedures and organization.
• Managed financial, operational and human resources to optimize business performance.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Established and directed successful programs resulting in 25% growth of revenue in 2 months.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Implemented major restructuring project according to competency assessment results

• Maximized performance by monitoring daily activities and mentoring team members.
• Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
• Maintained a professional, organized, and safe environment for employees and patrons.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Developed and implemented strategies to increase sales and profitability.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Developed policies and procedures for effective pharmacy management.
• Formulated policies and procedures to streamline operations.
• 2022-2023 Financial year -YTD Ach of 113% with a growth of +38% vs LY
• Positive double-digit year-to-year growth of sales
• Overall category effectiveness – 92%
• Expanded 13 stores, increasing the revenue by ~45%
• +200% SKU growth in the focused category
• Increased the sales of targeted SKUs by >400%

• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
• Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
• Executed business plans to strengthen further and maximize territory sales and profits.
• Anticipated financial impact from COVID-19, operational issues and worked with leadership to develop solutions.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Achieved highest recorded sales since the beginning of Abbott EPD operations in Myanmar
• Positive double-digit year-to-year growth of sales
• 96% HR retention rate during the 1st year of service as a BM

• Set goals and formalized policies to maximize team performance and keep projects on-task.
• Built key relationships with retailers, resulting in an increase in sales volume by 68%.
• Maintained positive vendor relations to build strong partnerships.
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
• Analyzed and reported on KPIs to validate and demonstrate the success of marketing campaigns.
• Generated sponsorships with related and partnering entities to enhance marketing objectives.
• Coordinated project planning and execution with team members and team leads.
• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Reviewed sales, customer concerns, and new opportunities to drive business strategy

• Coordinated project planning and execution with team members and team leads.
• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
• Liaised with Key Opinion Leaders (KOLs) to better understand business needs and current market landscape.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Managed budget allocation and resource utilization to maximize marketing ROI.
• Analyzed metrics to measure product performance.
• 2 years after launch, 4 brands in my portfolio contributed to 45% of sales revenue out of 15 in-house brands
• Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
• Duphaston became the best-selling item of all the pregnancy hormones in Myanmar

• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Negotiated prices, terms of sales and service agreements.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Recorded accurate and efficient records in customer database.
• Exceeded company-defined sales quotas.

• Continually expanded knowledge of Diabetes and Cardiovascular product lines.
• Researched product's technical specifications and accurately communicated information.
• Trained and provided coaching to 4 junior team members.
• Documented client interactions, sales and pitches delivered in CRM system.
• Penetrated new territories, successfully establishing relationships with 80 accounts and 40 key accounts.
• Grew account base 200% by delivering high-impact product presentations to medical specialists.
• Developed sales forecasts in collaboration with the Territory Manager to estimate future revenue.
• Supported 250% territory growth by working with sales leaders and using effective targeting of under-tapped regions.
• Maintained sales tracking reports to support operational enhancements and implement corrective actions.
• Demonstrated products and specific features at customer locations and special events.
• Best Performance Cycle 1, 2014- 3rd Prize (Sep 2013)
• Best Performance Cycle 2, 2014- 2nd Prize (Feb 2014)
• Best Performance Cycle 3, 2014- 2nd Prize (June 2014)
• Best MPS 2014 (Lower Myanmar) – 1st Prize (Sep 2014)

GPA: A

• Final Grade: A
• Completed Coursework: Health Care Leadership Issues, Leadership and Change
• Impact of Servant Leadership on Employee Engagement in Asian Organizations, Systematic Review - Capstone Project

• Final Grade: A
• President, Student Senate
• Teaching Assistant, UTCC, Completed 2018
• Dissertation: An Assessment of Commuters' Expectations on the Service Quality of Bus-Rapid-Transit (BRT) in Yangon, Myanmar