Summary
Overview
Work History
Education
Skills
Courses
Timeline
Generic

Sodiq Odesanya

Toronto,ON

Summary

Focused and analytical business advisor able to coordinate accurate business analysis, reporting and forecasting. Centered on supporting business needs with strong internal controls and sound business strategies.

Overview

7
7
years of professional experience

Work History

Business Banking Advisor

Royal Bank of Canada, RBC
10.2022 - Current
  • Provide professional financial advice to over 100 new and existing RBC Small Business clients, assisting them with their financial needs
  • Recommend products, services, and/or share information with small businesses to meet their unique immediate and future financial needs
  • Support product and service recommendations with details that are easily understood and convert value towards clients' stated needs
  • Manage risk and compliance routines when carrying out transactions
  • Effectively provide advice to small businesses regarding RBC products, services, and solutions
  • Troubleshoot and analyze issues relating to online and mobile banking for small businesses

Advice Center Banking Advisor

Royal Bank of Canada, RBC
01.2022 - 10.2022
  • Proactively engaged with over 100 clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
  • Reviewed demand deposit profitability analysis and outline strategies to bring unprofitable accounts back to profitable status
  • Educated clients on various financial matters and provide professional recommendations on investment opportunities, products and services based on each clients' individual needs
  • Cultivated and strengthened relationships with new clients and educate clients on account services and capabilities
  • Focused on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
  • Responded to client-initiated contact, assisting them with a full range of financial transactions like credit maintenance (loans, mortgages, line of credit, credit cards), account opening, bill payments
  • Troubleshooted issues relating to online and mobile banking
  • Actively listened and engaged clients in conversation to further understand their individual needs

Technical Support

Teleperformance
09.2021 - 01.2022
  • Troubleshooted and resolved issues using established diagnostics tools and procedures, and escalating customer issues as required
  • Provided excellent technical support for Apple iOS products
  • Gather over 50 customer/product information and determine the root cause of issue by analyzing the symptoms
  • Diagnosed and resolved technical issues involving network connectivity, iOS applications, device software functionality
  • Responsible for accurate data inputs using prescribed applications

Customer Retention Specialist

S&P Data
05.2021 - 08.2021
    • Responsible for negotiating customer options, and retaining current T-Mobile subscribers from disconnecting their services
    • Confidently educated customers on competitive pricing, and assisted the customer in comparing competitive services
    • Responsible for system troubleshooting to solve customers' network issues; scheduled field service calls when necessary; Scheduled customer appointments in accordance with established procedures
    • Saved and re-sold the value of products and services by properly aligning their features, benefits, and price with the needs of our customers
    • Skillfully diffused irate customers on inbound disconnect/downgrade calls through positive customer relationship building, strong listening skills and probing techniques

Inside Sales Specialist

Arrow Electronics Inc
08.2020 - 10.2020
  • Managed over 10 clients' accounts to grow sales by understanding client's current and future needs and identifying new sales opportunities
  • Worked with internal and external resources, provided customer service, often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems through the phone and email
  • Responsible for on-going Sales Support activities for the Order to Invoice process
  • Owned the customer interface for backend Quality processes: corrective actions, Field Quality Reports
  • Owned and Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs
  • Sold and drove Solutions Selling within the approved account level strategy
  • Had knowledge of the competitive landscape in the market and made sales decisions based on that information

Automated Machine Assembler

Blake Jarrett and Company via Staff Plus
04.2019 - 02.2020
  • Wiring and assembly of digital automated ordering machine
  • Completed diagnostic of system when troubleshooting, locating, and correcting issues
  • Worked with product designers - made recommendations to improve production processes and procedures
  • Assisted in training new assemblers

Customer Support/ Installation Engineer

Eurobel International Limited
12.2015 - 03.2017
  • Tasked with installation, optimization and troubleshooting of solar Panel systems for residential and commercial buildings (solar panels, inverters, and charge controllers) using specified software for solar modules
  • Researched, resolved, and processed inbound and outbound customer support calls in a timely manner, in accordance with current procedures (20% faster rate than team average)
  • Made improvements to existing solar system design using computer aided design software
  • Systematically and accurately performed all necessary actions associated with- Sales order generation, exceptions identification/escalation/management, VMI Order transactions
  • Professionally responded to customer and sales representatives' questions pertaining to orders, product availability, back orders, price, products and services, procedures, and policy

Education

Graduate Certificate - Embedded Systems Engineering Design

Lambton College of Applied Art And Technology
Toronto, ON
01.2019

Bachelor of Technology - Electrical and Electronics Engineering

The Bells University of Technology
Nigeria
07.2014

Skills

  • Structured Query Language (SQL)
  • Strong knowledge of Microsoft Office applications (Excel, Word, PowerPoint, etc) with good presentation, communication, and reporting skills
  • Leadership skills Also, a good team member with excellent interpersonal skills, effective at contributing meaningfully and effectively to teams as well as ability to work independently
  • In-depth analytical problem-solving skills, as well as data-driven decision-making skills
  • Highly motivated, energetic, and friendly with strong empathy for customers

Courses

  • IBM Data Analyst Professional Certificate via Cousera
  • Business Analysis & Process Management via Cousera

Timeline

Business Banking Advisor

Royal Bank of Canada, RBC
10.2022 - Current

Advice Center Banking Advisor

Royal Bank of Canada, RBC
01.2022 - 10.2022

Technical Support

Teleperformance
09.2021 - 01.2022

Customer Retention Specialist

S&P Data
05.2021 - 08.2021

Inside Sales Specialist

Arrow Electronics Inc
08.2020 - 10.2020

Automated Machine Assembler

Blake Jarrett and Company via Staff Plus
04.2019 - 02.2020

Customer Support/ Installation Engineer

Eurobel International Limited
12.2015 - 03.2017

Graduate Certificate - Embedded Systems Engineering Design

Lambton College of Applied Art And Technology

Bachelor of Technology - Electrical and Electronics Engineering

The Bells University of Technology

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Sodiq Odesanya