Summary
Overview
Work History
Education
Skills
Certification
Availability
References
Timeline
Generic

Sodiq Adesina

Waterloo,Canada

Summary

Dedicated and experienced IT professional with a strong background in IT support, service desk operations, and a proven track record in deploying and managing Microsoft-based business delivery systems. Adept in network troubleshooting and enhancing business-specific client/computer endpoint technology systems.

Overview

3
3
years of professional experience
2
2
Certification

Work History

Service Desk Officer

Mainone - An Equinix Company
01.2022 - 02.2023
  • Provided technical assistance and support to end users for hardware, software, network and peripheral issues.
  • Implemented security measures such as antivirus updates, firewall configurations to protect against malicious attacks.
  • Deployed patches on client machines to ensure they were running the latest versions of installed software applications.
  • Produced detailed reports outlining key performance metrics related to Service Desk operations.
  • Participated in knowledge transfer sessions with other technicians to share best practices in problem solving techniques.
  • Coordinated with vendors for procurement of IT equipment according to company standards.
  • Configured computer networks using TCP and IP protocols, DHCP servers and other related technologies.
  • Assisted with the installation of new software applications, operating systems and hardware components on user workstations.
  • Tracked open incidents using ticketing system and kept customers informed about progress status regularly.
  • Diagnosed system errors using remote access tools and resolved them efficiently.
  • Performed troubleshooting activities on various software platforms such as Microsoft Office Suite, Adobe products.
  • Maintained an inventory of spare parts for quick resolution of hardware faults.
  • Monitored Service Desk queues, responded to inquiries and documented resolutions within established SLAs.
  • Resolved customer service requests in a timely manner and escalated complex problems as needed.
  • Conducted research into a wide range of computing issues as required by customers or team members.
  • Created user accounts in Active Directory ensuring proper access control was maintained at all times.
  • Responded to incoming calls from customers regarding their technical queries.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Served as first point of contact for incoming technical service calls and emails.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Configured client devices, including SCCM and Intune configuration, management, and troubleshooting.

Frontend Developer

Software Business Solution Consultancy (SBSC)
02.2020 - 09.2020
  • Responsible for developing responsive designs that adapts itself to different devices such as desktop computers, tablets or smartphones without any loss of functionality or aesthetics quality.
  • Collaborated with back-end developers to integrate user-facing elements with server side logic.
  • Performed unit testing of developed software components before releasing it into production environment thus avoiding any potential bugs from reaching customers' hands.
  • Worked closely with graphic designers to implement visuals into the website using HTML5 and CSS3 technologies.
  • Developed applications using HTML5, CSS3, JavaScript, TypeScript, Node.js, Angular 6, 7, 8.

Education

Graduate Certificate - Computer Application Development

Conestoga College
Waterloo, ON
12-2023

Bachelor of Engineering in Computer Engineering - Electrical And Computer Engineering

Afe Babalola University
AfeEkitiAdo-ekEkitiEkiti State, Nigeria
08.2021

Masters of Applied Computing - Computer Science

Wilfrid Laurier University
Brantford
08.2024 - Current

Skills

  • Proficient in Teams, power bi, and various service desk support tools
  • Operating Systems
  • Incident Management Response
  • End-User Training
  • Asset Management
  • Software Installation
  • Security Protocols
  • Remote Support
  • System Administration
  • Application Support
  • Customer Service
  • Hardware Diagnostics
  • Systems Analysis
  • End-User Support
  • Antivirus Software
  • Technical Troubleshooting
  • DHCP/DNS Ethernet and Firewall Proficient
  • MS Office Proficiency
  • LAN/WAN
  • VoIP Systems
  • Mobile Device Management
  • Active Directory
  • Expertise in configuring and troubleshooting Windows Server, Windows 10, Microsoft Office, POS systems, and network issues

Certification

  • Microsoft Certified: Azure Fundamentals (AZ-900), 272E8D41BDE68305, 8DT72B-492FBC, 01/15/2024
  • ITIL 4 Foundation, Issued Aug 2024 · Expires Aug 2027
  • Microsoft Azure Administrator (AZ-104), In Progress, 2024

Availability

Flexible to work in a 24/7 environment, including after-hours on-call support.

References

References available upon request.

Timeline

Masters of Applied Computing - Computer Science

Wilfrid Laurier University
08.2024 - Current

Service Desk Officer

Mainone - An Equinix Company
01.2022 - 02.2023

Frontend Developer

Software Business Solution Consultancy (SBSC)
02.2020 - 09.2020

Graduate Certificate - Computer Application Development

Conestoga College

Bachelor of Engineering in Computer Engineering - Electrical And Computer Engineering

Afe Babalola University

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Sodiq Adesina