Abimbola Sodipe
London,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, with over 10 years experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Efficient at using Office XP, Microsoft Outlook, CRM, Word, Excel and PowerPoint, Microsoft dynamic 365, Document 360, Salesforce, Oracle, Basis, Putty, Hubspot, Slacks, Teams, Email and using Internet browsers.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Linux System Administrator
Get Lucky Binz
11.2023 - Current
- Improved system performance by optimizing Linux server configurations, implementing efficient backup processes, and performing regular maintenance tasks.
- Ensured high availability of critical systems by proactively monitoring server health and addressing potential issues before escalation.
- Streamlined software deployment processes for faster rollout and increased stability with automated tools and best practices.
- Reduced downtime during planned system upgrades, maintaining seamless user experiences through thorough testing and rollback planning.
- Logged inventory of functioning systems to maintain user accessibility.
Customer Support Manager
Guaranty Trust Bank
12.2015 - 12.2023
- Enhanced customer satisfaction by developing and implementing effective support policies and procedures.
- Streamlined the customer support process for faster resolution times and improved customer experience.
- Improved team productivity by identifying inefficiencies in workflows and implementing corrective actions.
- Reduced response time to customer inquiries, ensuring timely assistance with their concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Customer Service Representative
Mofol Express Courier Limited
08.2014 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues using CRM.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Operations Officer
Guaranty Trust Bank
08.2012 - 11.2015
- Streamlined operational processes by identifying inefficiencies and implementing targeted solutions.
- Enhanced productivity through developing and implementing effective standard operating procedures.
- Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
- Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
Education
Graduate Certificate - Marketing Management - Customer Relationship Marketing
Fanshawe College of Applied Arts And Technology
London, ON07.2024
Post-Degree Certificate - Education
Enugu State University
Nigeria05.2021
Higher National Diploma- HND - Microbiology
Lagos State Polytechnic
Nigeria09.2011
Skills
- Backup and Recovery
- Product Evaluation
- Database Administration
- Data Collection
- Report Generation
- Complaint Resolution
- Call Management
- Technical Support
- Sales Expertise
- Microsoft Office Suite
- CRM System Proficiency
- Network Configuration
Certification
- CPSP - Certified Professional Sales Person
- Certified , [Salesforce by Trailhead] - [https://www.salesforce.com /trailblazer/abimbolasodip
Timeline
Linux System Administrator
Get Lucky Binz
11.2023 - Current
Customer Support Manager
Guaranty Trust Bank
12.2015 - 12.2023
Customer Service Representative
Mofol Express Courier Limited
08.2014 - 11.2023
Operations Officer
Guaranty Trust Bank
08.2012 - 11.2015
Graduate Certificate - Marketing Management - Customer Relationship Marketing
Fanshawe College of Applied Arts And Technology
Post-Degree Certificate - Education
Enugu State University
Higher National Diploma- HND - Microbiology
Lagos State Polytechnic
Languages
English
Full Professional
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