Sochenda Kun

• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Assessed customer hair texture, treatment history, and desired outcome to determine services required.

• Handled cash, credit, debit transactions

• Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
• Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
• Investigated and resolved complaints to satisfy guests and maintain good business practices.
• Attended hair shows, classes and seminars to stay up-to-date on latest trends.
• Answered phone calls and emails to schedule client appointments.
• Used social media platforms to promote salon and services.
• Coordinated and facilitated new hire training to maintain consistency of salon services.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer calls and emails to answer questions about products and services.
• Handled billing and payment issues following guidelines, resolving disputes properly.
• Kept detailed records of customer interactions to track and resolve issues quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.