Sobia Farooq
Mississauga,Ontario
Summary
Dynamic and results-driven Cashier Team Lead at INDO PAK Grocery Store, skilled in cash handling and team leadership. Successfully trained new cashiers, enhanced customer satisfaction, and improved operational efficiency. Known for strong communication and problem resolution abilities, fostering a collaborative environment while maintaining high standards of service.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
INDO PAK Grocery Store
Mississauga, Ontario
04.2022 - 07.2024
- Trained new cashiers on register operations and customer service standards.
- Managed daily cash drawer to ensure accuracy during shifts.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with management to improve cashier workflows and efficiency.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Ensured compliance with all safety regulations while performing tasks.
- Assisted customers with locating items within the store when requested.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Processed payments promptly for customers to exceed productivity standards.
- Monitored cashier performance, providing feedback as needed.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Scanned items and checked pricing on cash register for accuracy.
Kitchen Helper /Cashier
ARAMARK COMPANY
Mississauga, Ontario
01.2020 - 04.2021
- Assisted in food preparation by chopping vegetables and organizing ingredients.
- Maintained a clean and sanitized kitchen environment following health regulations.
- Supported cooking staff by assembling dishes and plating food accurately.
- Maintained detailed records of inventory used on a daily basis.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Operated cash register and processed customer transactions efficiently.
- Utilized point-of-sale systems to track inventory levels and sales data accurately.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Used suggestive selling techniques to promote add-on sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Offered customers carry-out service at completion of transaction.
Education
GED -
Anderson College Health And Technology
Mississauga, ON08-2025
Skills
- Customer service
- Team leadership
- Cash handling
- Communication skills
- Time management
- Problem resolution
- Store opening and closing
- Shift scheduling
- Positive attitude
- Honest and dependable
- Attention to detail
- Cash handling expertise
- Data entry accuracy
- Team management
Affiliations
- Reading
- Playing Games
- Watching Movies
Timeline
Cashier Team Lead
INDO PAK Grocery Store
04.2022 - 07.2024
Kitchen Helper /Cashier
ARAMARK COMPANY
01.2020 - 04.2021
GED -
Anderson College Health And Technology
Certification
Earlychild car Assisstance
Medical Office Administration
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteOn-SiteHybridImportant To Me
Flexible work hoursWork from home option4-day work weekHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Urdu
Native language
Urdu
Advanced (C1)
C1