Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Sobhan Zahid

Montreal,QC

Summary

Dedicated and skilled professional with extensive experience in customer service and a strong background in business technology management. Successfully supported clients and businesses by implementing effective technological solutions to enhance operational efficiency. Expertise includes evaluating and recommending inventory management systems, providing real-time updates, and automating order processes. Passionate about leveraging technology to solve business challenges, committed to delivering exceptional service, and driving continuous improvement.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Payment Associate

BMO Bank of Montreal
08.2024 - 08.2025
  • Provide prompt and professional support to internal departments and clients regarding international wire transfers, including payment routing, beneficiary bank details, and intermediary bank requirements.
  • Review and verify wire templates to ensure accuracy, preventing costly routing errors and enhancing client satisfaction.
  • Manage incoming calls to process wire requests efficiently, demonstrating strong customer service and attention to detail.
  • Develop technical knowledge of international payment systems, SWIFT codes, and banking platforms, building transferable skills for global payment operations.

Customer Experience Associate

TD BANK
07.2019 - 07.2024
  • Delivered exceptional customer service and effectively communicated bank services, enhancing client relationships and loyalty.
  • Managed account inquiries, transactions, and updates with proficiency in banking software, ensuring accuracy and adherence to data security guidelines.
  • Opened new accounts and lines of credit while consistently exceeding sales goals through effective promotion of bank offerings.
  • Maintained professionalism under high customer volumes, volunteered for extra shifts, and supported the team during busy periods.
  • Demonstrated strong ethics and integrity in handling confidential information, providing reliable service both in-person and over the phone.

Barista

Starbucks
09.2018 - 02.2019
  • Proficient in customer communication, providing beverage recommendations, and resolving concerns to promote brand loyalty.
  • Skilled in preparing and serving a variety of coffee, espresso drinks, blended coffees, and teas, ensuring top-level service during high-volume periods and special events.
  • Adhered to health, safety, and sanitation guidelines, passing state inspections and maintaining well-stocked self-service areas.
  • Created complex, hand-crafted beverages tailored to customer preferences, memorizing specialty coffee recipes.
  • Described menu items effectively and suggested products based on customer preferences to enhance the customer experience.

Sales Associate

Sekure Merchant Solutions
05.2018 - 07.2018
  • Assisted customers with sales and service needs.
  • Handled issues professionally to company standards.
  • Demonstrated selling experience in fast-paced, service-oriented retail setting.
  • Adapted to changing priorities and unexpected situations with calm demeanor.
  • Delivered consistent service to develop customer base.

Education

Bachelor of Commerce - Business Technology and Management

Concordia University, John Molson School of Business

Diploma of Collegial Studies - Social Science-Commerce

Marianopolis College

High School Diploma - undefined

Westmount High School

Skills

  • Attention to Detail
  • Data Entry
  • Customer Service
  • Problem-Solving
  • Payment Processing
  • Proficient in MS Word
  • Proficient in Excel
  • Proficient in Access
  • Proficient in PowerPoint
  • MySQL
  • SAP
  • Global payment processing
  • Wire transfer processing
  • Payment routing
  • Banking software

Websites

Timeline

Payment Associate

BMO Bank of Montreal
08.2024 - 08.2025

Customer Experience Associate

TD BANK
07.2019 - 07.2024

Barista

Starbucks
09.2018 - 02.2019

Sales Associate

Sekure Merchant Solutions
05.2018 - 07.2018

Diploma of Collegial Studies - Social Science-Commerce

Marianopolis College

High School Diploma - undefined

Westmount High School

Bachelor of Commerce - Business Technology and Management

Concordia University, John Molson School of Business

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Sobhan Zahid