Soael Babakarkhel
Ottawa,ON
Summary
Professional with exceptional team leadership qualities and operational management capabilities. Talented driver of performance compliance with applicable standards, rules and regulations.Skilled in working under pressure and adapting to new situations and challenges to best enhance quality of work.Along with skilled in facilitating physical and educational activities and monitoring client progress. Observant and patient team player with passion for helping others.
Overview
6
6
years of professional experience
Work History
Support Worker
John Howard Society
Ottawa, Ontario
06.2024 - Current
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Provided emotional and practical support to vulnerable adults.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Conducted regular safety checks and risk assessments to ensure a secure environment for clients.
- Acted as role model for clients by exhibiting positive behaviors.
Assistant Store Manager
Food Basics
Ottawa, Ontario
10.2019 - Current
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Organized weekly meetings with department heads to review progress on key objectives.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Applied Science - Police Foundations
Algonquin College
Ottawa, None04-2023
Skills
- Team building
- Customer service
- Conflict resolution
- Operational efficiency
- Attention to detail
- Problem solving
- Leadership support
- Critical thinking
- Community engagement
Languages
English
First Language
Persian
Proficient (C2)
C2
French
Intermediate (B1)
B1
Russian
Intermediate (B1)
B1
References
References available upon request.
Timeline
Support Worker
John Howard Society
06.2024 - Current
Assistant Store Manager
Food Basics
10.2019 - Current
Associate of Applied Science - Police Foundations
Algonquin College